Eugene Osias
Summary
With over 10 years of experience as an Epic trainer and consultant, I have developed and delivered high-quality training curriculum for a wide range of Epic applications. This includes HIM, Identity, Ambulatory, Beacon, Research, Cadence, and Cogito. I hold five Epic certifications, demonstrating my expertise in this domain. My strengths lie in creating engaging instructional design and maintaining training environments. I excel at coaching new trainers, analyzing workflows, and troubleshooting technical issues. Throughout my career, I have taught end-users at all levels and settings, from hospital staff to executives. I am experienced in classroom, remote, and one-on-one scenarios. Notably, I have received recognition for my achievements, including the "Saving the Research Track" award and the "White Knight" award. These accolades were earned by quickly learning and teaching new applications under challenging circumstances. My ultimate goal is to leverage my skills and knowledge to empower healthcare professionals and organizations to optimize their use of Epic, enhancing their performance and outcomes in the industry.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Epic Credentialed Trainer
CSI Consulting
2024.04 - 2024.05
- Credentialed in HIM, Identity, and Cogito – Trained onsite and remote as a temporary replacement for their Go-Live training.
Epic Trainer III
Devcool / Healthcare Triangle
2022.05 - 2023.12
- Credentialed Lead in Beacon, Ambulatory, Cadence, Cogito, HIM/Identity, and Research for two Go-Live projects via Zoom and Teams for both clinical and Revenue Cycle
- Credentialing Program Lead - Designed and facilitated training for newly hired trainees who wee new to Epic and the credential trainer role
- Provided group coaching sessions that effective presentation skills, Epic navigation and workflow, and paneling
- Also was part of the credentialing panel for all CTs
- Instructional Design - Assisted Principal Trainers with developing training curriculum for HIM/Identity, Cogito, and Research applications
- Facilitated online training sessions (Remote) for Infusion Nurses, Clinical Support, Front Desk, Registration, HIM, Research, and Executive Leadership
- Provided Go-Live elbow support onsite and remote for all clinical and revenue cycle staff.
Temporary Epic HIM/Identity Principal Trainer
CSI Consulting
2022.03 - 2022.09
- Temporary Principal Trainer/Instructional Designer for HIM application while the FTE Principal Trainer was on maternity leave
- Redesigned Power Point presentations and training materials to match department current template while updating training content to match the current build
- Provided one-on-one refresher training for the returning HIM Principal Trainer upon returning from leave.
Epic Credentialed Trainer
Pivot Point Consulting
2021.10 - 2021.12
- Credentialed in Beacon/Ambulatory for short two-month post-go live project
- Conducted remote training sessions weekly for new oncology providers, APPs, nurse practitioners, and clinicians via Zoom in Epic Beacon
- Classes include Beacon Oncology Practitioner, BMT/IMTX Practitioner, OP Clinician, Radiation Oncology Clinician, Research, Outpatient Nurse Infusion, etc
- Facilitated online, one-on-one Epic personalization and support sessions directly with providers and APPs to help them establish frequently used treatment plans, order preference lists, personalized SmartPhrases for provider notes, SmartLists, In Basket configuration, etc
- Provided continued post go-live end user support for SCCA & UW Med via open Epic Zoom Lounge sessions, MS Teams, and service desk tickets.
Lead Epic Credentialed Trainer
Pivot Point Consulting
2020.08 - 2021.08
- Credentialed in HIM and Cogito Reporting Conducted remote training sessions via Zoom for up to 15 end users that consisted of HIM staff and all levels of leadership across all departments within the entire organization
- Assisted in the instructional design by creating and developing the PowerPoint presentations for HIM and Cogito to improve the look and flow of how classes were to be presented
- Assistant Principal Trainer for Coding - Modified and created the HIM Coding curriculum into 4 unique training tracks to accommodate to the specific training needs of the 4 different coding teams
- Became the main point of contact for all coder training needs
- Provided additional training sessions in both group and 1:1 setting
- Created the Cogito Reporting 100 eLearning by condensing a 4-hour training session into a 1.5-hour eLearning to be posted in LMS to replace live training sessions for easy access and to help automate the security clearance for any leadership new to the organization
- Completed Epic Certification in HIM Release of Information and Training Environment Build
Epic Credentialed Trainer
DevCool
2019.02 - 2020.02
- Credentialed to train Research, HIM, Beacon, Ambulatory, Willow for upgrade, refresher, and optimization training Facilitated refresher and upgrade training for the Research Department at City of Hope
- Instructional design and curriculum development for the Quality Risk & Regulatory Management department Epic training needs Trained Ambulatory Infusion Nurse and Clinical Support workflows Provided ongoing elbow support for the entire hospital campus and clinics Overall performance score based on end user feedback evaluations = 4.54 of 5 Completed Epic Certification in HIM Curriculum Build and HIM Hospital Coding
Lead Epic Credentialed Trainer
Divurgent
2018.05 - 2018.12
- Epic HIM/Identity Credentialed Trained and mentored full-time trainers who were brand new to both training and Epic Assisted in creating lesson plans, exercise material, and review activities as part of the curriculum for HIM end user training Lead classroom training for up to 14 end users for HIM and ancillary departments (Coding, Deficiency Analysts, Deficiency Tracking, CDI nurses, OnBase Scanning, etc.) Administered proficiency assessments at the end of each class with a 100% success rate of all end users scoring above the minimum 80% required to pass Provided support for HIM Leadership and staff during 4-week Go-Live
Epic Credentialed Trainer
Insight Global
2017.10 - 2018.01
- Credentialed in Epic Research and Reporting Workbench As a replacement CT - learned application, assisted, and conducted training classes for overall Research Department and its various end user roles and specialties which included Clinical Research Nurses, Research Coordinators, Admins, Research Billers, and Research Lab Staff in classrooms of up to 30 end users Conducted classroom training to hospital staff, management, and directors on Epic Reporting: basics and reporting for advanced users
- Overall performance score based on end user feedback evaluations = 4.54 of 5 Awarded “Saved the Research Track” by the Epic ConnectHope Training Team post go-live Provided Go-Live support via one-on-one reviews in-person or remote
Epic Credentialed Trainer
Divurgent
2017.02 - 2017.06
- Epic Credentialed in HIM/Identity applications Conducted instructional classroom & remote web trainings for up to 14 end users in HIM/Identity tracks that include Coding & Abstracting, Clinical Documentation Improvement Specialist, Deficiency Tracking, Medical Transcriptionist, Privacy Officer, and OnBase Scanning, Data Integrity/Chart Corrections Specialists Administered caregiver assessment with a 100% success rate of end users passing with at least required 80% test score Provided elbow-support during Go-Live via one-on-one reviews in-person or remote
Epic Credentialed Trainer
Greythorn
2016.06 - 2016.10
- Conducted instructional classroom & remote web-based trainings for up to 12 caregivers at a time in HIM that include Coding & Abstracting, Clinical Documentation Integrity, Deficiency Tracking,Charge Capture Coding, Birth Registrar, etc
- Also taught Emergency Dept
- Charge Capture for the Professional Billing application Reporting – Conducted classroom & webinar trainings for hospital management & executives in Basic & Intermediate Reporting Administered caregiver assessment with a 100% success rate of caregivers passing with required 80% test score
Epic Credentialed Trainer
Greythorn
2015.08 - 2015.10
- Credentialed in Epic's HIM application Conducted instructional classroom & remote web-based trainings for up to 14 end users in HIM modules that including Release of Information, Deficiency Tracking, Coding & Abstracting, and OnBase Scanning Administered and graded end-user assessment with a 100% success rate of end users passing with required 80% minimum test score Provided Go-Live elbow-support via one-on-one and group reviews with HIM department and outpatient clinic staff
Epic Credentialed Trainer
HCTec Partners
2015.03 - 2015.06
- Conducted instructional classroom trainings for up to 16 Super Users & End-users in each HIM module - Release of Information, Deficiency Tracking, Coding & Abstracting, Identity/Data Integrity Administered end-user assessment with a 100% success rate of end users passing with required 80% minimum test score Created Quick Start Guides and Tip Sheets using Microsoft Word templates when needed
Epic Credentialed Trainer
HCTec Partners
2014.03 - 2014.08
- Credentialed in Epic's HIM application with a 96% passing score on the assessment
- Conducted instructional classroom & webinar trainings for up to 3 to 20 Super Users & End-users in HIM modules that included Release of Information, Deficiency Tracking, Coding & Abstracting, and OnBase Scanning
- Administered and graded end-user assessment with 100% success rate of end users passing with required 80% minimum test score Provided elbow-support Go-Live stage via one-on-one and group reviews with HIM department and outpatient clinic staff
Education
Fine Arts (Dance) -
Cornish College of the Arts
Seattle, WA01.1998
Liberal Arts studies -
Bellevue Community College
Bellevue, WA01.1997
High School Diploma -
Franklin High School
Seattle, WA01.1995
Skills
- Training Delivery
- Healthcare Industry Knowledge
- HIPAA Compliance
- Adult Learning Principles
- Coaching and Mentoring
- Classroom Instruction
- Training Needs Analysis
- Public Speaking
- Friendly, Positive Attitude
- Problem-Solving
- Epic Software Proficiency
- Epic Certification
Key Qualifications
- Epic Certifications - Health Information Management (HIM) - Hospital Coding, Deficiency Tracking, Release of Information, Curriculum Development, TED Training Environment Build
- (Pending – HIM Release of Information, Identity, and Cogitp Reporting)
- Epic Credentialed - HIM/Identity, Cogito Reporting, Ambulatory, Beacon, Cadence, and Research
- Ten (10) years experience as an Epic Trainer, 12 Epic Go-Live projects
- Demonstrates strong communications and public speaking skills
- Quickly learns new applications & workflows and deliver class in detail the next day
- Solid foundation and understanding of effective instructional strategies and best practices in adult education/training
- Proficient with problem solving and technical troubleshooting
- Described in end-user post-training surveys as being very clear, personable, engaging, and fun as a classroom trainer with an overall 99.7% satisfaction rate.
Certification
- Epic HIM Deficiency Tracking, Epic - Issued Aug 2021
- Epic HIM Hospital Coding, Epic - Issued Dec 2019
- Epic Training Environment Build, Epic - Issued Aug 2021
- Epic HIM and Identity Curriculum, Epic - Issued Oct 2019
Timeline
Epic Credentialed Trainer
CSI Consulting
2024.04 - 2024.05
Epic Trainer III
Devcool / Healthcare Triangle
2022.05 - 2023.12
Temporary Epic HIM/Identity Principal Trainer
CSI Consulting
2022.03 - 2022.09
Epic Credentialed Trainer
Pivot Point Consulting
2021.10 - 2021.12
Lead Epic Credentialed Trainer
Pivot Point Consulting
2020.08 - 2021.08
Epic Credentialed Trainer
DevCool
2019.02 - 2020.02
Lead Epic Credentialed Trainer
Divurgent
2018.05 - 2018.12
Epic Credentialed Trainer
Insight Global
2017.10 - 2018.01
Epic Credentialed Trainer
Divurgent
2017.02 - 2017.06
Epic Credentialed Trainer
Greythorn
2016.06 - 2016.10
Epic Credentialed Trainer
Greythorn
2015.08 - 2015.10
Epic Credentialed Trainer
HCTec Partners
2015.03 - 2015.06
Epic Credentialed Trainer
HCTec Partners
2014.03 - 2014.08
Fine Arts (Dance) -
Cornish College of the Arts
Liberal Arts studies -
Bellevue Community College
High School Diploma -
Franklin High School
- Epic HIM Deficiency Tracking, Epic - Issued Aug 2021
- Epic HIM Hospital Coding, Epic - Issued Dec 2019
- Epic Training Environment Build, Epic - Issued Aug 2021
- Epic HIM and Identity Curriculum, Epic - Issued Oct 2019
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