Nicole Mason
West Palm Beach,Fl.
Summary
Dedicated professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various tasks and offering patient and staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Medical Authorization / Clinician for Surgeries
Baptist Health Medical Center
01.2021 - Current
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Answered phone calls and messages for -physician medical facility, and handled patient inquiries.
- Processed medical insurance authorization for surgeries.
- Performed various administrative by adding information to charts, and copying and faxing documents to and from offices and insurance companies.
- Knowledgeable with HIPPA, and different medical terms.
Medical Clinician for Diagnostic Authorization
AKUMIN/ PEVIOUSLY KNOWN AS INDEPENDENT IMAING
03.2012 - Current
- Obtaining Authorizations and Referrals for different Insurances, through various online portals, knowledge of CPT codes, diagnosis codes, and pertinent clinicals for approval.
- Resolved patient insurance issues
- Organized paperwork such as charts and reports for office and patient needs.
- Supports office staff and operational requirements with administrative tasks.
- Maintained routine communication with patients to assess overall satisfaction, resolve complaints, and promote new offerings.
Front Desk Associate
Diagnostic Testing Group
12.2010 - 12.2011
- Maintained cleanliness and organization of thefront desk area.
- Greeted visitors at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
Education
High School Diploma -
Camperdown High School
Kingston, Jamaica08.2007
Some College (No Degree) - Pre-Requisites
South University
West Palm Beach, FLAssociate of Arts - Science
Palm Beach State College
Lake Worth, FL12.2019
Skills
- Knowledge Microsoft Word and Excel etc Google Docs, CPR certify
- Communicate well with others Team Players
- Diagnostic Procedures / CPT CODES
- Patient Relationship Management
- Electronic Medical Record
- Insurance Verification
- Data Entry Software
- Referral Verification
- HIPAA Guidelines
- Teamwork and Collaboration
- Patient Relations
Additional Information
- Jamaica ㅡ Awards , Phi Theta Kappa Honor , Dean's List, Computer Software Certifications.
Timeline
Medical Authorization / Clinician for Surgeries
Baptist Health Medical Center
01.2021 - Current
Medical Clinician for Diagnostic Authorization
AKUMIN/ PEVIOUSLY KNOWN AS INDEPENDENT IMAING
03.2012 - Current
Front Desk Associate
Diagnostic Testing Group
12.2010 - 12.2011
High School Diploma -
Camperdown High School
Some College (No Degree) - Pre-Requisites
South University
Associate of Arts - Science
Palm Beach State College
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