Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Massett

Chicago,IL

Summary

Experienced and adaptable administrative professional with a strong background in customer service, executive support, and client relations across diverse industries—including nightlife and social justice. Known for discretion, professionalism, and the ability to manage sensitive information with care. Skilled in remote communication, conflict resolution, and multitasking under pressure. Confident working in unconventional spaces with empathy, tact, and humor.

Overview

4
4
years of professional experience

Work History

Executive Assistant

Ecoinclusive Strategies
Chicago, IL
01.2024 - 01.2025
  • Served as a key point of contact between clients and a high-profile DEI consultant
  • Managed inboxes, meetings, and speaking engagements with attention to detail and confidentiality
  • Delivered responsive, thoughtful support to clients and partners across a range of topics
  • Maintained accurate records and tracked business operations using spreadsheets and shared platforms
  • Provided empathetic and inclusive customer service, often navigating sensitive social topics

Security & Guest Relations (Bouncer)

Beauty Bar
Chicago, IL
01.2022 - 01.2024
  • Greeted and screened guests, balancing approachability with authority
  • Dealt with high-pressure situations and interpersonal conflict with calm professionalism
  • Ensured patron safety while maintaining a welcoming atmosphere in a nightlife setting
  • Demonstrated discretion and professionalism with diverse clientele

Administrative Assistant

Chicago Public Schools
Chicago, IL
01.2021 - 01.2022
  • Supported day-to-day operations in a busy school office, communicating with staff and families
  • Managed scheduling, data entry, and front desk inquiries with accuracy and care
  • Handled confidential student information and provided reliable support to administration

Education

High School Diploma -

Bloomington High School
Bloomington, CA

Skills

  • Remote communication and virtual support
  • Customer service and client retention
  • Discretion and sensitivity to adult/explicit content
  • Conflict de-escalation
  • Microsoft Office, Google Workspace, and spreadsheet management
  • Calendar, email, and CRM tools
  • Empathetic, inclusive, and adaptable communication style

Timeline

Executive Assistant

Ecoinclusive Strategies
01.2024 - 01.2025

Security & Guest Relations (Bouncer)

Beauty Bar
01.2022 - 01.2024

Administrative Assistant

Chicago Public Schools
01.2021 - 01.2022

High School Diploma -

Bloomington High School

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