Tyshiria Moore
Austell,GA
Summary
Highly experienced and dependable professional with a strong background in customer service, executive assistance, and virtual administrative support. Proven ability to thrive in work-from-home environments while managing digital workflows, coordinating virtual communications, and supporting distributed teams. Skilled in time management, self-motivation, problem-solving, and virtual collaboration. Proficient with a wide range of remote technologies including CRMs, Microsoft Office, Google Workspace, Zoom, Teams, Slack, and cloud-based platforms. Recognized for delivering high-quality results with professionalism and reliability in remote settings.
Overview
10
10
years of professional experience
Work History
Executive Assistant
Century Systems Inc.
Atlanta, GA
11.2023 - Current
- Coordinate executive calendars, schedule virtual meetings, and manage remote communications.
- Maintain cloud-based filing systems for efficient access to organizational documents.
- Generate financial reports including profit/loss statements, balance sheets, and digital summaries.
Customer Service Associate (Remote)
Grand Rapids Civic Theatre
Grand Rapids, MI
08.2021 - 05.2023
- Responded to customer inquiries via phone, email, and online chat, ensuring satisfaction through remote interactions.
- Assisted customers with ticketing and event details using virtual platforms.
- Accurately maintained data within digital systems and CRMs.
ERS Customer Service Advocate (Remote)
AAA
Grand Rapids, MI
01.2018 - 07.2021
- Delivered remote support for roadside assistance and membership inquiries.
- Utilized mapping software and digital dispatch tools to coordinate services.
- Resolved high-pressure situations with empathy and professionalism while working remotely.
Front Desk Agent
Delta by Marriott
Grand Rapids, MI
01.2016 - 12.2017
- Managed remote reservations and billing issues for hotel guests.
- Provided virtual and in-person customer service while resolving guest concerns quickly.
Skills
- Remote Administrative Support
- Virtual Customer Service
- Microsoft Office Suite & Google Workspace
- Zoom, Teams, Slack, Trello
- Cloud-Based File & Document Management
- CRM Platforms & QuickBooks
- Time Management & Productivity Tracking
- Conflict Resolution & Empathy
- Written & Verbal Virtual Communication
- Self-Motivation & Independent Work
Timeline
Executive Assistant
Century Systems Inc.
11.2023 - Current
Customer Service Associate (Remote)
Grand Rapids Civic Theatre
08.2021 - 05.2023
ERS Customer Service Advocate (Remote)
AAA
01.2018 - 07.2021
Front Desk Agent
Delta by Marriott
01.2016 - 12.2017