Nicole Mastropasqua
Virginia Beach
Summary
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
General Manager
H&M Automotive Service and Repair
04.2023 - 05.2025
- Supported inventory management processes to maintain stock levels and availability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Adapted quickly to new tasks, demonstrating flexibility in a fast-paced environment.
- Collaborated with management on project initiatives, providing insights and suggestions.
Education
Bachelor of Arts - Political Science And Government
Castleton University
Castleton, VT05-2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Administrative skills
- Exceptional interpersonal communication
- Marketing
- Financial administration
Timeline
General Manager
H&M Automotive Service and Repair
04.2023 - 05.2025
Bachelor of Arts - Political Science And Government
Castleton University
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