Nicole Matik

• Reviewed performance data from treatments administered by staff members on a regular basis to ensure quality assurance standards are being met.
• Coordinated and managed daily operations of a medical spa, including scheduling appointments and overseeing staff.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.

. Managed all inventory and ordering for spa

• Facilitate daily administrative functions including customer service, patient scheduling, financial transactions and retail inventory management
• Coordinated Provider schedules maintaining patient flow by communicating patient arrivals and delays
• Maintain management of outside referrals, ensuring prompt scheduling and follow-up response
• Utilize EMR software to manage patient records
• Responsible For training all front desk personnel and monitoring productivity

• First point of contact for patients and guests on behalf of the practice
• Assisted nurses and doctors in support capacity
• Responsibilities include front desk with multi-line phone system, patient record keeping, appointment scheduling, checking patients in and out, verification of medical insurance, patient files, patient payments and referrals
• Coordination and management of multi provider schedules and correspondences in a fast-paced medical environment
• Comprehensive understanding of medical terminology and medical record software and systems

• Provided stellar customer experience enhancing the engagement with merchandise options and selection
• Managed cash registers and financial transactions with EOD balancing
• Achieved and exceeded established sales goals on a weekly basis
• Instrumental in increasing customer satisfaction and company revenues
• Essential skill sets include sales orientation, customer service, organization, teamwork, and communication

• Promoted from Sales Assistant to Assistant Manager
• Management responsibilities included training all sales associates, providing them best practices and mentorship
• Established individual sales goals for each associate, ensuring company standards were met or exceeded
• Managed the end of day financial transactions
• Coordinated and supervised merchandise delivery to stage setting of the retail space
• Provided excellent customer in-store experience