Nicole Matlock
Lkae Station,Indiana
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
12.2023 - 01.2024
- Trained new personnel regarding company operations, policies and services.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Retail Sales Associate
Bass Pro Shops
03.2021 - 08.2022
- Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
No Degree - Medical Insurance Billing And Coding
Ivy Tech Community College of Indiana
Indianapolis, IN10.2024
GED -
Neighbors' New Vistas High School
Portage, IN11.2023
Skills
- System implementation
- Problem-solving abilities
- Call Management
- Report Generation
Timeline
Customer Service Representative
Kohls Department Store
12.2023 - 01.2024
Retail Sales Associate
Bass Pro Shops
03.2021 - 08.2022
No Degree - Medical Insurance Billing And Coding
Ivy Tech Community College of Indiana
GED -
Neighbors' New Vistas High School
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