Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Matuck

Chicago,IL

Summary

Proven multitasker and problem-solver, I excel in fast-paced environments, as demonstrated during my tenure at Uber. With a knack for enhancing customer satisfaction and a solid track record in time management, my dedication to service and efficiency has consistently boosted performance metrics. Skilled in customer engagement and navigation, I bring both hard and soft skills to elevate team success.

Overview

7
7
years of professional experience

Work History

Driver

Uber
02.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.

Driver and Customer Service

Enterprise Car Rental
09.2022 - 02.2023
  • Followed all relevant traffic laws and safety regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Minimized liability by consistently following road rules when driving.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Crew Member

Wendys Fast Food
08.2018 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Cashier and Sales

Fashion 5
03.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

East Aurora High School
500 Tomcat Lane
05-2014

Skills

  • Time management
  • Multitasking and organization
  • Customer assistance
  • Valid Driver's license
  • Work ethic and integrity
  • Customer service
  • Cash handling
  • Patience and empathy
  • Cleaning
  • Time management skills
  • Problem-solving
  • Customer engagement

Timeline

Driver

Uber
02.2023 - Current

Driver and Customer Service

Enterprise Car Rental
09.2022 - 02.2023

Crew Member

Wendys Fast Food
08.2018 - 04.2022

Cashier and Sales

Fashion 5
03.2018 - 12.2018

High School Diploma -

East Aurora High School

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Nicole Matuck