NICOLE M BATTISTA

Worked closely with the owner to find areas of improvement and growth with all aspects of the business and implemented positive change.

11+ years' experience managing online class management software (iClassPro). Duties included but not limited to:

• Set up software and kept settings up to date/accurate
• Scanned accounts and reports for errors or software issues then resolved them
• Communicated with software developers to resolve software issues
• Regularly updated class and news article information for customer viewing
• Created instructional videos, manuals and instruction sheets for employee utilization

Created the FVGandMore.com website (Copyrighted 2024)

• Familiar with HTML and CSS

12+ years of experience in office duties which include and are not limited to:

• Communicating effectively with customers in person, by phone and email
• Accepting enrollments and payments
• AutoPayment processing
• Collecting past due balances
• Writing informational email templates
• Creating and distributing promotional flyers
• Experience with Excel, Microsoft Word, Canva and many additional computer programs

Some experience using QuickBooks

Implemented, organized and ran class programs, special activities and charity events

Experience in marketing

15+ years of experience teaching the sport of gymnastics to children of all ages

Basic facility maintenance and cleaning