Summary
Overview
Work History
Education
Skills
Certification
References
Leadership
Timeline
Generic

Nicole McClintock

Berea,KY

Summary

Dynamic healthcare leader with extensive experience, excelling in clinical skills and team leadership. Proven track record in enhancing patient care quality and compliance, while driving performance improvements. Adept at fostering collaboration and implementing strategic initiatives that elevate service standards and patient satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Triage On Call- Team Lead

LHC Group
Lafayette, LA
12.2024 - 06.2025
  • Facilitated training sessions to develop staff skills and knowledge.
  • Coordinated interdepartmental communication to improve service delivery efficiency.
  • Led daily operations and managed team workflows.
  • Ensured compliance with health regulations and safety standards.
  • Monitored team performance while delivering constructive feedback.
  • Provided leadership and guidance to team members, ensuring timely completion of tasks to high standards.

Quality Reviewer

LHC Group
Lafayette, LA
08.2023 - 03.2025
  • Documented review processes with detailed notes, observations, analyses, and recommendations.
  • Collaborated with management team to update review progress regularly.
  • Maintained consistent communication to keep customers informed throughout the review process.

Patient Care Manager

LHC Group- Commonwealth Home Health
Richmond, KY
05.2019 - 08.2023
  • Supervised patient care teams to ensure delivery of high-quality services.
  • Coordinated comprehensive care plans with healthcare providers and family members.
  • Conducted regular assessments to evaluate patient needs and care effectiveness.
  • Managed scheduling of healthcare professionals to achieve optimal coverage.
  • Facilitated effective communication among patients, families, and clinical staff.
  • Reviewed patient records to ensure compliance with regulations and standards.
  • Developed strategies to enhance patient satisfaction and engagement initiatives.

Executive Director

Encompass Health Home Health
Lexington, KY
03.2016 - 04.2019
  • Directed strategic planning initiatives to improve service delivery and patient care.
  • Oversaw operational budgets and resource allocation for home health programs.
  • Facilitated training and development programs for clinical staff and management.
  • Monitored performance metrics to drive continuous improvement across services offered.
  • Collaborated with interdisciplinary teams to enhance patient outcomes and satisfaction.
  • Ensured compliance with healthcare regulations and standards to maintain operational integrity.

CEO

MAC Home Health Care
Columbus, OH
04.2014 - 11.2018
  • Recruited, trained, and mentored employees across all organizational levels to enhance performance.
  • Implemented strategic business plans that significantly increased company profitability.
  • Negotiated vendor contracts to secure competitive pricing for goods and services.
  • Developed customer service improvement strategies to elevate service standards throughout the organization.

Education

BSN - Nursing

University of Louisiana
Lafayette, LA
05-2024

ADN -

Eastern Kentucky University
Richmond, KY
12-2002

Skills

  • Clinical skills and patient care
  • Team leadership and collaboration
  • Regulatory compliance and quality assurance
  • Performance monitoring and improvement
  • Effective communication
  • Problem-solving and critical thinking
  • OASIS review and assessment

Certification

  • COS-C 2023-05
  • BLS 2024-05
  • Active license in contiguous United States

References

Available upon request.

Leadership

  • Successfully lead after-hours triage remote employees in properly triaging patient calls, building team comradery, and a successful work environment.
  • Successfully led Quality Review team when supervisor is away, assist with concerns that arise within the QR staff and triage on call staff.

Timeline

Triage On Call- Team Lead

LHC Group
12.2024 - 06.2025

Quality Reviewer

LHC Group
08.2023 - 03.2025

Patient Care Manager

LHC Group- Commonwealth Home Health
05.2019 - 08.2023

Executive Director

Encompass Health Home Health
03.2016 - 04.2019

CEO

MAC Home Health Care
04.2014 - 11.2018

BSN - Nursing

University of Louisiana

ADN -

Eastern Kentucky University

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