Years experience in Customer Services.
Nicole McDonald
Saint Louis,MO
Overview
25
25
3
3
Years of house sitting services
8
8
Years of knowledge in Loans and documents
Work History
House and Pet Sitter
Myself
03.2021 - Current
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Cared for houseplants by frequently watering during owners' absence.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Communicated with homeowner via phone or text.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Maintained lawn and outdoor property for house to appear “lived-in.”
- Collected, forwarded or signed for mail, packages, or home services.
- Shopped for groceries for stay and in preparation for homeowner return.
- Completed basic repair and upkeep such as replacing lightbulbs.
- Responded calmly and professionally in emergencies at or near homes.
- Set security system using passcode and kept appropriately armed while at property and away.
- Cleaned out fridge and freezer of perishable items likely to spoil before use.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
Lemay Loans
Steve Correl
12.2018 - 07.2023
- Assisted business units with existing functioning projects by implementing set strategies to improve process productivity.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Created and optimized records management strategies to coordinate and protect information.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Passionate about learning and committed to continual improvement.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Approved or disapproved loans
- Closed and opened
- Work with large amounts of cash, log books, computer, fax, phone, alarms, credit approval, information data base.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Money Center, Customer Service Desk.
Walmart
09.2016 - 02.2021
- Educated customers on company systems, form completion, and access to services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
- Answered over Number calls per shift to meet fast-paced call center demands.
- Approved and terminated customer contracts upon request.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Identified and resolved discrepancies and errors in customer accounts.
- Used POS system to enter orders, process payments and issue receipts.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Associates - Criminal Justice
St. Louis Community College- Forest Park
St Louis, MO05.2012
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Skills
- Errands
- Childcare experience
- Active Listening
- Organization and Time Management
Timeline
House and Pet Sitter
Myself
03.2021 - Current
Lemay Loans
Steve Correl
12.2018 - 07.2023
Money Center, Customer Service Desk.
Walmart
09.2016 - 02.2021
Associates - Criminal Justice
St. Louis Community College- Forest Park