Overview
Work History
Education
Quote
Skills
Timeline
BusinessDevelopmentManager
Nicole McDonald

Nicole McDonald

Saint Louis,MO

Overview

25
25

Years experience in Customer Services.

3
3

Years of house sitting services

8
8

Years of knowledge in Loans and documents

Work History

House and Pet Sitter

Myself
03.2021 - Current
  • Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
  • Cared for houseplants by frequently watering during owners' absence.
  • Brought in mail and newspaper to maintain appearance of activity at client residence.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Fed and walked pets, cleaning up after pets indoors and outdoors.
  • Fed and watered animals and replaced dirty bedding and litter boxes.
  • Communicated with homeowner via phone or text.
  • Answered telephone and doorbell, took messages, and relayed information to owner.
  • Maintained lawn and outdoor property for house to appear “lived-in.”
  • Collected, forwarded or signed for mail, packages, or home services.
  • Shopped for groceries for stay and in preparation for homeowner return.
  • Completed basic repair and upkeep such as replacing lightbulbs.
  • Responded calmly and professionally in emergencies at or near homes.
  • Set security system using passcode and kept appropriately armed while at property and away.
  • Cleaned out fridge and freezer of perishable items likely to spoil before use.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Identified needs and coordinated plans for travel and out-of-town functions.

Lemay Loans

Steve Correl
12.2018 - 07.2023
  • Assisted business units with existing functioning projects by implementing set strategies to improve process productivity.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Created and optimized records management strategies to coordinate and protect information.
  • Leveraged on-site observation and personal interviews to identify team and individual strengths.
  • Produced detailed and relevant reports for use in making business decisions.
  • Gathered, documented, and modeled data to assess business trends.
  • Passionate about learning and committed to continual improvement.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Approved or disapproved loans
  • Closed and opened
  • Work with large amounts of cash, log books, computer, fax, phone, alarms, credit approval, information data base.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.

Money Center, Customer Service Desk.

Walmart
09.2016 - 02.2021
  • Educated customers on company systems, form completion, and access to services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Addressed customer account discrepancies and concerns.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Answered over Number calls per shift to meet fast-paced call center demands.
  • Approved and terminated customer contracts upon request.
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Used POS system to enter orders, process payments and issue receipts.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

Associates - Criminal Justice

St. Louis Community College- Forest Park
St Louis, MO
05.2012

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Skills

  • Errands
  • Childcare experience
  • Active Listening
  • Organization and Time Management

Timeline

House and Pet Sitter

Myself
03.2021 - Current

Lemay Loans

Steve Correl
12.2018 - 07.2023

Money Center, Customer Service Desk.

Walmart
09.2016 - 02.2021

Associates - Criminal Justice

St. Louis Community College- Forest Park

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Nicole McDonald