Nicole McEachran
Manchester,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Area Sales Supervisor
Kohls Department Store
Brick,Nj 08723
06.2012 - Current
- Built trust to solve customer shopping needs by using omni channel offerings to deliver frictionless customer experience. Delivered on operational processes BOPUS, BOSS, MLS and SFS.
- Built lasting relationships with clients through outstanding customer service interactions.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Delivered consistent sales floor experience by building customer connections greeting and executing hospitality experience. Support sales floor, fitting room, point of sale and operational processes, as required. Ensure all customers feel respected, appreciated and rewarded.
- Key holder is responsible for opening and closing store processes, leading hospitality host, and providing direction to associates.
- Managed team of 8 department supervisors, delegated tasks and held each employee accountable for completing tasks.
- Built rapport and make genuine connections with customers through company programs. Complete transactions accurately and efficiently while engaging with customers.
- Savings consultant to help customers save with company card. Converts, opens and activates Kohl's card. Promote our loyalty programs by educating customers.
- Onboard, train and develop associates.
Misses Department Supervisor
Kohls Department Store
Brick, Nj
07.2007 - 06.2012
- Marked-down clearance items and relocated merchandise to proper store areas.
- Handled cash register, returns, and refunds.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Built and designed large displays weekly to promote specific products.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Successfully execute and implement monthly plan-o-grams and floor plans to corporate standards.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Bachelor of Science - Business Management
Kean University
Union, NJ05.2010
Skills
- Attention to Detail
- Multitasking
- Problem-Solving
- Merchandising
- Performance Evaluation
- Leadership
- Teamwork
- Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Sales Supervisor
Kohls Department Store
06.2012 - Current
Misses Department Supervisor
Kohls Department Store
07.2007 - 06.2012
Bachelor of Science - Business Management
Kean University