Nicole McKenzie
Queenstown,MD
Summary
Experienced professional with expertise in operational excellence and team leadership. Proven track record of driving growth and improving productivity through strategic planning and resource management. Emphasizes collaboration and adaptability to achieve organizational goals, demonstrating exceptional problem-solving and decision-making skills. Thrives under pressure and excels in tackling new challenges to elevate the organizational brand.
Overview
26
26
years of professional experience
1
1
Certification
Work History
General Manager Service and Solutions
KONE Corporation
07.2023 - Current
- Oversee comprehensive financial forecasting and budgeting processes to ensure profitable P&L performance for a $22 Million Dollar service business operating at 50% CMII.
- Charged with rebuilding existing sales and operations teams to ensure increased performance and improved market reputation
General Manager Service and Solutions
KONE Corporation
07.2017 - Current
- Responsible for the development and achievement of the annual operating plan and budget. Exceeded annual budget each year from 2018-2021. Complete financial turnaround in three years, ranking within top 5 offices for service CMII vs budget.
- Implemented operational strategies and effectively built customer loyalty. YOY improvement resulting in 97% customer retention.
- Managed budget implementations, employee evaluations, as well as performance management and development for all internal and field staff.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
District Sales Manager Mid Atlantic
KONE Corporation
11.2011 - 07.2017
- Responsible for the management and development of all Sales personnel in the Mid Atlantic Region to include the markets of Washington DC, Virginia, Baltimore, and Pennsylvania. Oversaw all sales within the service and modernization verticals.
- Collaborated with the District Manager and Operations Staff to develop and implement strategies for successful achievement of the District Order budget utilizing KONE business processes
- Increased district sales performance in all areas to include Modernization, Quoted Repair, and LIS orders resulting in increased portfolio growth and market participation.
- Provided direction and support for Branch Managers in executing corporate initiatives to include KPIs, Order Growth, People development, and performance management
Service Sales Representative
Schindler Elevator Corporation
03.2003 - 11.2011
- Oversaw business development, account retention, and service sales for a portfolio of 200 accounts. Utilized comprehensive engagement strategies to initiate, foster, and strengthen relationships with existing and new customers.
- Diversified and broadened customer base through prospecting, qualifying, and securing new business in repair, LIS and modernization orders. Top 10 finisher 3 years in a row for overall service growth.
Special Educator
Queen Annes County Board Of Education
01.1999 - 01.2002
- Modified general education curriculum for special-needs students using various instructional techniques and technologies. Implemented CO Teaching throughout grades 3-5
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Led activities that developed students' physical, emotional, and social growth.
- IEP Chairperson responsible for the development of all Individual Education Plans following and meeting all federal guidelines
Education
Bachelor of Science - Elementary And Special Education
University of Delaware
Newark, DE01.1999
Skills
- Consistently Meet Goals
- Leadership and Team Building
- Staff Training/Development
- Operations Management
- Efficient Multi-Tasker
- Effective Communication Skills with Internal/External Stakeholders
Certification
Sandler Sales and Management Bronze Certification
Timeline
General Manager Service and Solutions
KONE Corporation
07.2023 - Current
General Manager Service and Solutions
KONE Corporation
07.2017 - Current
District Sales Manager Mid Atlantic
KONE Corporation
11.2011 - 07.2017
Service Sales Representative
Schindler Elevator Corporation
03.2003 - 11.2011
Special Educator
Queen Annes County Board Of Education
01.1999 - 01.2002
Sandler Sales and Management Bronze Certification
Bachelor of Science - Elementary And Special Education
University of Delaware
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