Summary
Overview
Work History
Education
Skills
Timeline
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Nicole McManus

Rockford,ILL

Summary

Dynamic customer service professional with a proven track record at Gustafsons Furniture, excelling in problem resolution and relationship building. Skilled in data entry and call management, I enhance customer satisfaction through effective communication and teamwork, consistently meeting and exceeding service expectations.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Gustafsons Furniture
Rockford, IL
06.2025 - 10.2025

Answer phones, help with any calls about there new our previous orders, connect them to the right sales department. Help with and shipping or receiving questions. Open and close the stores! Run to the bank.

Server

Cliffbreakers Riverside Resort
Rockford, IL
11.2023 - 07.2024

Cook breakfast, set up and take down breakfast!. Greet guest and make sure all there needs were met

Janitorial Worker

GSF Cleaning
Loves Park, IL
11.2020 - 07.2024
  • Operated cleaning equipment to maintain facility cleanliness and hygiene standards.
  • Conducted routine inspections to identify maintenance needs and ensure compliance with safety protocols.
  • Collaborated with team members to optimize cleaning schedules and enhance operational efficiency.
  • Trained new staff on proper cleaning techniques and equipment usage to promote consistency in service quality.

Production/machinist

Furst Staffing Services
Rockford, IL
01.2012 - 08.2015
  • Operated CNC machines to produce high-precision components.
  • Conducted quality inspections using calipers and micrometers to ensure product specifications.
  • Collaborated with team members to optimize production processes and increase efficiency.ran a lochs machine making packs,
  • Shipping and recieving
  • Trained new employees on machine operation and safety protocols.

Education

GED -

Jefferson
Rockford

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Works well with others
  • Team player
  • Listen well
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement
  • Scheduling
  • Call management
  • Product knowledge
  • Appointment scheduling
  • Team development
  • Documentation
  • Customer relationship management (CRM)
  • Building rapport
  • Quality control
  • Product sales

Timeline

Customer Service Representative

Gustafsons Furniture
06.2025 - 10.2025

Server

Cliffbreakers Riverside Resort
11.2023 - 07.2024

Janitorial Worker

GSF Cleaning
11.2020 - 07.2024

Production/machinist

Furst Staffing Services
01.2012 - 08.2015

GED -

Jefferson
Nicole McManus