Dynamic General Manager with proven expertise in operations management, team building, and training development. Committed to fostering a positive work environment and driving profitability through effective leadership and collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Rubios Coastal Grill
San Diego, CA
08.2009 - Current
Oversaw daily operations to ensure high standards in food quality and customer service.
Developed and implemented training programs to enhance employee performance and retention.
Analyzed sales trends to optimize inventory management and reduce waste.
Fostered a positive work environment through team-building activities and open communication.
Implemented cost-control measures, resulting in improved profitability without compromising quality.
Collaborated with marketing teams to create promotional strategies, driving increased foot traffic.
Led compliance initiatives to uphold health and safety regulations across all locations.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Shift Lead
Johns Incredible
Riverside
01.2007 - 07.2009
Trained and mentored team members on best practices and safety procedures.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Kept employees operating productively and working on task to meet business and customer needs.