Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Medeiros

Santa Rosa,CA

Summary

At Valley Fast Oil I took measures that significantly raised both internal and external customer satisfaction and increased financial performance. Im experienced in staff development and financial management, my approach to problem-solving and team leadership resulted in the improvement of revenue generation, and a commitment to achieving our goals. I’m well versed in all aspects of running a small business.

Overview

32
32
years of professional experience

Work History

General Manager of Operations

Valley Fast Oil
12.1997 - Current
  • Managed customer satisfaction with communication, issue resolution, and continuous process improvement.
  • Managed budgets, financials, to meet financial goals.
  • Established a culture of improvement in operations, systems, and procedures.
  • Developed teams through coaching, performance management and conflict resolution.
  • Managed reviews, cash, employees, scheduling, benefit administration, insurance policies and records keeping.
  • Additionally I manage bills, financials, repairs and maintenance, leasing spaces, tenant satisfaction and banking for the family’s other three companies.

Restaurant Manager

Dardi Food Service
04.1992 - 11.1997
  • Managed daily operations to ensure consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, scheduled and supervised staff.
  • Customer service, financial, maintenance, health department, company goals and food safety management.

Education

Diploma -

California High School
San Ramon, CA

Vocational - Human Resources Management And Development

Santa Rosa Junior College
Santa Rosa, CA

Certificate - Human Resources Management

Sonoma State University
Rohnert Park, CA
05.2024

Skills

  • Onboarding and Orientation
  • Staff Development
  • Employee Motivation
  • Inventory Management
  • Staff Management
  • Decision-Making
  • Team Leadership
  • Schedule Management
  • Customer Service
  • Financial Management
  • Business Development
  • P&L Management
  • Customer Retention
  • Performance Evaluations
  • Revenue Generation
  • Data Management
  • Cost Reduction
  • Assignment Delegation
  • Problem-Solving
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Management
  • Health and safety compliance
  • OSHA, Fire, Hazmat waste compliance

Timeline

General Manager of Operations

Valley Fast Oil
12.1997 - Current

Restaurant Manager

Dardi Food Service
04.1992 - 11.1997

Diploma -

California High School

Vocational - Human Resources Management And Development

Santa Rosa Junior College

Certificate - Human Resources Management

Sonoma State University

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Nicole Medeiros