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Nicole Medran
Silver City,NM
Work Preference
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
State Collection Agency
08.2025 - Current
- Assisted customers with inquiries regarding account balances and payment options.
- Handled customer complaints with empathy and effective problem-solving skills.
- Processed payments and updated account information in the system accurately.
- Educated customers on company policies and procedures for better understanding.
- Maintained accurate records of customer interactions and transactions daily.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Updated databases with new and modified customer data.
Physical Therapist Technician
Desert Springs Physical Therapy
Silver City, New Mexico
07.2023 - 11.2023
- Assisted physical therapists in developing patient treatment plans.
- Prepared therapy equipment and treatment areas for patient sessions.
- Monitored patients during exercises to ensure proper technique.
- Documented patient progress and reported findings to therapists.
- Educated patients on home exercise programs and safety protocols.
- Collaborated with team members to enhance patient care strategies.
- Supported administrative tasks including scheduling appointments and managing files.
- Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
- Assisted with activities designed to increase strength and endurance including balance training exercises.
- Performed clerical duties such as answering phones, ordering supplies and maintaining inventory logs.
- Provided therapeutic modalities such as ultrasound, electrical stimulation and hot and cold packs according to therapist protocols.
- Maintained records of patient progress for use in treatment planning and evaluation.
- Emailed necessary intake forms to new clients before first appointment.
Sales Representative
Maurices
Silver City, New Mexico
07.2013 - 06.2017
- Managed inventory levels through regular stock checks and organized restocking efforts.
- Engaged customers by providing personalized shopping experiences and product knowledge.
- Processed transactions efficiently using point-of-sale systems and ensured accurate cash handling.
- Built rapport with customers to foster loyalty and repeat business through excellent service.
- Collaborated with team members to achieve sales goals and maintain a positive environment.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Created detailed reports on daily, weekly, and monthly sales activity.
Front Desk Receptionist
Grant County Realty
Silver City, New Mexico
08.2011 - 06.2013
- Managed multi-line phone system to direct calls and take messages efficiently.
- Scheduled appointments for agents and clients using office scheduling software.
- Processed incoming and outgoing mail, packages, and deliveries promptly.
- Coordinated communication between clients and real estate agents effectively.
- Maintained accurate records of client interactions in the database system.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Responded to inquiries and room requests made online, by phone, and via email.
- Handled sensitive information in a confidential manner.
Education
Bachelor's of Applied Science - Rehabilitation Services
Western New Mexico University
Silver City, NM05-2021
Skills
- Customer relationship management
- Call center experience
- Data entry accuracy
- Documentation management
- Email management
- Microsoft office expertise
- Typing proficiency
- Computer proficiency
- Time management
- Multitasking and organization
- Attention to detail
- Effective communication
- Critical thinking
- Conflict resolution
- Documentation
Timeline
Customer Service Representative
State Collection Agency
08.2025 - Current
Physical Therapist Technician
Desert Springs Physical Therapy
07.2023 - 11.2023
Sales Representative
Maurices
07.2013 - 06.2017
Front Desk Receptionist
Grant County Realty
08.2011 - 06.2013
Bachelor's of Applied Science - Rehabilitation Services
Western New Mexico University