Nicole Mejia

*Multitasking different job functions to ensure daily success of operation.

• Supervised daily operations to ensure adherence to safety protocols and efficiency standards.
• Trained new employees on operational procedures and best practices for efficiency.
• Implemented process improvements resulting in reduced handling times and increased productivity.
• Conducted regular audits of operational processes to maintain compliance with company policies.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.

• Executed record filing system to improve document organization and management.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.

*Package research and customer relations.

*Misload tracking and working with management and ISPs to guarantee package delivery.

*Training PH to better identify potential service issues and quality control.

*Helping management run van lines when short staff

*Multitasking different job functions to ensure daily success of operation.

• Used hand-held scanners and physical logs to accurately track item movements.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Identified and resolved unauthorized, unsafe or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Partnered with vendors and suppliers to effectively manage and budget.
• Reviewed shift reports to understand current numbers and trends.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Trained new employees on proper protocols and customer service standards.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Drafted invoices for completed work.
• Appraised inventory levels every month and ordered new merchandise to keep quantities well-stocked.