Nicole Melendez
Chicago,IL
Summary
Proven track record in enhancing customer loyalty and streamlining front-end operations, evidenced by my role at L.A Fitness. Skilled in office administration and customer relations, Excel in high-pressure environments, achieving a significant reduction in wait times. Adeptness in time management and telephone skills ensures operational efficiency and elevated client satisfaction.
Overview
16
16
years of professional experience
Work History
Receptionist
L.A Fitness
2019.01 - 2024.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
Marianos
2015.10 - 2018.09
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Richs Fresh Market
2013.09 - 2015.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Walmart Supercenter
2007.09 - 2011.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Schurz High School
Chicago, IL06.2025
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Office Administration
- File Management
- Schedule Management
Timeline
Receptionist
L.A Fitness
2019.01 - 2024.01
Customer Service Representative
Marianos
2015.10 - 2018.09
Customer Service Representative
Richs Fresh Market
2013.09 - 2015.08
Customer Service Representative
Walmart Supercenter
2007.09 - 2011.08
High School Diploma -
Schurz High School
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