Nicole Melvin
St. Petersburg,FL
Summary
Attentive and productive committed professional with a get it done approach comfortable working in high pressure, fast-paced environments. Diligent and detail-oriented with outstanding communication, collaboration and technical abilities to increase quality.
Overview
5
5
years of professional experience
Work History
ACCOUNT EXECUTIVE
Yelp
Remote
07.2021 - Current
- Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM Salesforce.
- Educate, strategize, and successfully sell Yelp advertising programs through a high volume of outbound sales calls.
- Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation.
QUALITY INSPECTOR
Sleepnet Corporation
Hampton, NH
03.2020 - 07.2021
- Inspect incoming materials to specifications in accordance with all applicable Sleepnet Quality Regulations.
- Perform quality assurance release for distribution function on finished goods and devices.
- Perform all visual inspections in accordance with manufacturing procedures.
- Assist with device assembly, packaging operations and other manufacturing functions.
CALL CENTER COORDINATOR
Healthcare Administrative Partners
Portsmouth, NH
10.2019 - 03.2020
- Provided excellent customer service and managed over 50 calls per day by identifying customers needs, clarify information, research every issue and providing solutions.
- Demonstrated understanding of insurance billing concepts, such as deductibles, co-insurance, co-pays, denials, appeals and insurance types.
- Understood all of HAP's clients, such as location, specialty and billing rules, and ability to utilize this knowledge to resolve patient calls.
INTERN
Restoration Church
Plymouth, NH
05.2018 - 09.2018
- Assisted with development of marketing and communication through Church Marketing University online.
- Successfully completed leadership course through R-University.
- Scheduled volunteers each week on planning center.
- Lead and ran children's ministry every Sunday morning.
WORK STUDY STUDENT
Plymouth State University
Plymouth, NH
01.2017 - 06.2018
- Greeted students and professors upon arrival to office; answered questions and directed them to proper individual.
- Conducted data entry with Microsoft Excel.
- Reviewed and edited packets for department.
- Assisted with answering telephones, running errands on campus, sealing envelopes and making copies.
PRODUCTION MANAGER
Plymouth State University
Plymouth, NH
09.2017 - 01.2018
- Created videography calendar.
- Coordinated coverage for videography of cluster projects.
- Collected and uploaded content into Digital Commons.
INTERN
Seacoast United Phantoms
Hampton, NH
05.2017 - 07.2017
- Facilitated ticket sales, event setup and breakdown.
- Gathered game day footage, such as video's and photo's.
- Created social media content.
- Provided communication support.
Education
Professional Communications
Plymouth State University
Plymouth, NH2019
Winnacunnet High School
Hampton, NH2015
Skills
- Adaptability
- Creativity
- Integrity
- Leadership
- Organization
Timeline
ACCOUNT EXECUTIVE
Yelp
07.2021 - Current
QUALITY INSPECTOR
Sleepnet Corporation
03.2020 - 07.2021
CALL CENTER COORDINATOR
Healthcare Administrative Partners
10.2019 - 03.2020
INTERN
Restoration Church
05.2018 - 09.2018
PRODUCTION MANAGER
Plymouth State University
09.2017 - 01.2018
INTERN
Seacoast United Phantoms
05.2017 - 07.2017
WORK STUDY STUDENT
Plymouth State University
01.2017 - 06.2018
Professional Communications
Plymouth State University
Winnacunnet High School