Nicole Merino
Delphi,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Waitress
Brick And Mortar Pub
Delphi, IN
05.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
High School English Teacher
Rossville Consolidated School District
Rossville, IN
01.2023 - 06.2023
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Utilized data to inform instructional decisions and personalize learning.
Waitress
IHOP
Muncie, IN
11.2020 - 03.2023
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Arts - English Education
Ball State University
Muncie, IN12.2022
Skills
- Hospitality Service Expertise
- Item Promotion
- Complex Problem-Solving
- Diversify Instruction
- Independent Thinking
- Multi-Tasking and Prioritization
- Organizational Abilities
- Communication Expertise
- Editing
- Creative
- Detail-oriented
Timeline
Waitress
Brick And Mortar Pub
05.2023 - Current
High School English Teacher
Rossville Consolidated School District
01.2023 - 06.2023
Waitress
IHOP
11.2020 - 03.2023
Bachelor of Arts - English Education
Ball State University