Nicole Merino
Delphi,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Waitress
Brick And Mortar Pub
05.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
High School English Teacher
Rossville Consolidated School District
01.2023 - 06.2023
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Utilized data to inform instructional decisions and personalize learning.
Waitress
IHOP
11.2020 - 03.2023
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Arts - English Education
Ball State University
Muncie, IN12.2022
Skills
- Hospitality Service Expertise
- Item Promotion
- Complex Problem-Solving
- Diversify Instruction
- Independent Thinking
- Multi-Tasking and Prioritization
- Organizational Abilities
- Communication Expertise
- Editing
- Creative
- Detail-oriented
Timeline
Waitress
Brick And Mortar Pub
05.2023 - Current
High School English Teacher
Rossville Consolidated School District
01.2023 - 06.2023
Waitress
IHOP
11.2020 - 03.2023
Bachelor of Arts - English Education
Ball State University
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