As an innovative and empathetic individual, I possess a strong passion for making a positive impact. My diverse skill set, which includes expertise in multiple forms of artistic expression, as well as a solid background in customer service and internal relations, allows me to bring a unique perspective to any team. I am excited to leverage my talents to support a mission-driven organization that values collaboration and personal development.
Hi, I’m
Nicole Merosu
Warren,MI
Summary
Overview
2
years of professional experience
1
year of post-secondary education
Work History
Rocket Homes (previously Quicken Loans)Detroit, Michigan
Licensing Specialist
06.2021 - 08.2022
Job overview
- Worked collaboratively with executives and key stakeholders on legal operations projects
- Managed end-to-end licensing processes for brokers and real estate agents, including coordinating education and applications, collaborating with state agencies and/or multiple listing services (MLS), and ensuring compliance with all requirements and deadlines
- Manage and support new team members in obtaining their Michigan Real Estate License by coordinating and facilitating the necessary steps and requirements
- Conducted audits of license compliance reports for all brokerage staff, company licenses, branch locations, and related operations.
Rock ConnectionsDetroit, Michigan
Senior Client Communications Specialist
02.2020 - 06.2021
Job overview
- Managed a high volume of inbound and outbound phone duties, effectively transferring clients to appropriate parties
- Consistently followed communication scripts while dealing with different types of loans, guaranteeing accuracy and uniformity
- Utilized Rock Connections' internal proprietary software and technology
- Led and motivated a team of individuals through friendly competitions to drive performance and productivity
- Provided support during emergency events as assigned
- Completed additional job-related duties as assigned
Education
Warren Woods Enterprise High School
High School Diploma from General Studies
09.2016 - 04.2017
University Overview
Skills
Application Review
Data verification
Creative problem solving
Researching skills
Legal terminology
Documentation and reporting
Written and oral communication
Office management
Scheduling and calendar management
Real estate law
Organization and Time Management
Teambuilding
Interpersonal Communication
Critical Thinking
Training and Development
Hobbies
Hobbies
- Portrait and Group Photography
- Graphic Design
- Creating Art
- PC Gaming
- Aerial Circus Arts
- Poetry
Timeline
Licensing Specialist
Rocket Homes (previously Quicken Loans)
06.2021 - 08.2022
Senior Client Communications Specialist
Rock Connections
02.2020 - 06.2021
Warren Woods Enterprise High School
High School Diploma from General Studies
09.2016 - 04.2017