As an innovative and empathetic individual, I possess a strong passion for making a positive impact. My diverse skill set, which includes expertise in multiple forms of artistic expression, as well as a solid background in customer service and internal relations, allows me to bring a unique perspective to any team. I am excited to leverage my talents to support a mission-driven organization that values collaboration and personal development.
Hi, I’m
Nicole Merosu
Warren,MI
Summary
Overview
2
years of professional experience
1
year of post-secondary education
Work History
Rocket Homes (previously Quicken Loans)Detroit, Michigan
Licensing Specialist
06.2021 - 08.2022
Job overview
- Worked collaboratively with executives and key stakeholders on legal operations projects
- Managed end-to-end licensing processes for brokers and real estate agents, including coordinating education and applications, collaborating with state agencies and/or multiple listing services (MLS), and ensuring compliance with all requirements and deadlines
- Manage and support new team members in obtaining their Michigan Real Estate License by coordinating and facilitating the necessary steps and requirements
- Conducted audits of license compliance reports for all brokerage staff, company licenses, branch locations, and related operations.
Rock ConnectionsDetroit, Michigan
Senior Client Communications Specialist
02.2020 - 06.2021
Job overview
- Managed a high volume of inbound and outbound phone duties, effectively transferring clients to appropriate parties
- Consistently followed communication scripts while dealing with different types of loans, guaranteeing accuracy and uniformity
- Utilized Rock Connections' internal proprietary software and technology
- Led and motivated a team of individuals through friendly competitions to drive performance and productivity
- Provided support during emergency events as assigned
- Completed additional job-related duties as assigned
Education
Warren Woods Enterprise High School
High School Diploma from General Studies
09.2016 - 04.2017
University Overview
Skills
Application Review
Hobbies
Hobbies
- Portrait and Group Photography
- Graphic Design
- Creating Art
- PC Gaming
- Aerial Circus Arts
- Poetry
Timeline
Licensing Specialist
Rocket Homes (previously Quicken Loans)
06.2021 - 08.2022
Senior Client Communications Specialist
Rock Connections
02.2020 - 06.2021
Warren Woods Enterprise High School
High School Diploma from General Studies
09.2016 - 04.2017
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