NICOLE MERRITT
OFFICE MANAGER
Grand Prairie,TX
Summary
Highly-motivated and proactive in resolving cases quickly. Detailed professional with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Energetic and enthusiastic professional motivated to succeed in fast-paced and deadline-driven environment. Effective time management, cost control and mediation. Self-motivated and customer-focused. Positive attitude and exceptional problem solving skills.
Overview
11
11
years of professional experience
1
1
Language
Work History
Office Manager
AAMO Auto Sales
Dallas, TX
10.2022 - Current
- Manage office operations to ensure efficiency and productivity
- Manage accounts receivable/payable and reconcile accounts
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Prepare monthly & quarterly inventory statements
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Inside Claims Adjuster
Pilot Catastrophe Services Inc.
Fort Worth, TX
12.2019 - 09.2022
- Investigated claims, conducted audits, determined losses and reported findings.
- Prepared reports summarizing investigations into claims disputes.
- Investigated, validated and resolved customer claims in a timely manner.
- Interacted with customers to ensure that all relevant information was collected for each claim.
- Maintained detailed records of claim activities and results.
- Determined coverage eligibility based on policy language and applicable laws.
- Analyzed potential liability exposures associated with complex cases involving multiple parties.
- Evaluated, negotiated and settled insurance claims within established guidelines.
Office Manager
AAMO AUTO SALES
Dallas, TX
09.2018 - 12.2019
- Manage office operations to ensure efficiency and productivity
- Manage accounts receivable/payable and reconcile accounts
- Managed and established profit margins of products and labor times for services performed
- Prepare monthly & quarterly inventory statements
- Manage relations with clients, suppliers and contractors
- Process auto registration
- Create purchase orders, research and order parts for vehicle repairs based on quality, warranty, labor coverage, and price
- Type and filed financial documents
Contractor, Data Specialist
SNI COMPANIES, PIONEER NATURAL RESOURCES
Las Colinas, TX
02.2017 - 09.2018
- Manage and protect data following company guidelines
- Analyze and Validating data
- Develop the workflow structure for Updating Records
- Preparing Reviews on Contractors
- Archiving documents for Audits
Customer Service Representative
LOANSTAR TITLE LOANS
Irving, TX
12.2014 - 12.2016
- Process Loans & Resolve customer complaints
- Utilize computer technology to handle high call volumes
- Assist with placement of orders, refunds, or exchanges
- Work with customer service manager to ensure proper customer service is being delivered
- Advise on company information
- Sell products and services
- Take payment information and other pertinent information such as addresses and phone numbers
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions.
Office Manager
AAMO AUTO SALES
Dallas, TX
02.2013 - 11.2014
- Manage office operations to ensure efficiency and productivity
- Manage accounts receivable/payable and reconcile accounts
- Manage petty cash
- Prepare monthly & quarterly inventory statements
- Manage relations with clients, suppliers and contractors
- Order office supplies
- Manage the induction of new employees
- Assist with the production of marketing collateral
- Process auto registration
- Sold product and services
- Type and filed financial documents
Education
Texas Department of Insurance – Adjuster License - All Lines -
06.2019
Certificate of Completion - Computerized Accounting -
07.2008
Bachelor of Art - Hotel, Restaurant & Resort Management -
05.2003
Skills
- Data Entry
- Administrative Support Specialist
- Document Processing
- Data Accuracy
- Word Processing
- File Management
- Report Generation
- Spreadsheet Management
- Customer Service Skills
- Effective Communication Skills
- Advanced Computer Skills
- Analyzing Skills
- Maintains Confidentiality
- Filing & Typing Experience
- Advanced Office Knowledge
- Team Commitment
- Train & Supervised Staff
- Product Knowledge
- Conflict Resolution Skills
- WORD
- EXCEL
- Power Point
- Word
- QuickBooks
- Outlook
- Property Claims
- Financial Acumen
- Policy Investigations
- Risk Assessment
Timeline
Office Manager
AAMO Auto Sales
10.2022 - Current
Inside Claims Adjuster
Pilot Catastrophe Services Inc.
12.2019 - 09.2022
Office Manager
AAMO AUTO SALES
09.2018 - 12.2019
Contractor, Data Specialist
SNI COMPANIES, PIONEER NATURAL RESOURCES
02.2017 - 09.2018
Customer Service Representative
LOANSTAR TITLE LOANS
12.2014 - 12.2016
Office Manager
AAMO AUTO SALES
02.2013 - 11.2014
Texas Department of Insurance – Adjuster License - All Lines -
Certificate of Completion - Computerized Accounting -
Bachelor of Art - Hotel, Restaurant & Resort Management -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
AVAILABLE UPON REQUEST
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