Nicole M. Hall
New York,USA
Summary
Customer service and community engagement professional with strong front-facing experience. Skilled in scheduling, billing, office software, and facilities management. Focus on accurate service delivery and customer relationship management outcomes.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Adoption and Rescue Coordinator
The Center for Avian & Exotic Medicine
New York, NY
2022.06 - Current
- Facilitated successful adoptions of reptiles, avians, rodents, and lagomorphs, matching animals with suitable homes.
- Coordinate transportation and medical procedures for shelter animals.
- Conducted husbandry education for clients, focusing on behavioral consultation for rabbit owners to improve animal care.
- Processed invoices and billing for municipal animal shelters and local rescue organizations to ensure timely payments.
Customer Service Representative
The Center for Avian & Exotic Medicine
New York, NY
2019.06 - 2022.06
- Handled diverse incoming calls, resolving inquiries and delivering accurate information to enhance customer satisfaction.
- Coordinated scheduling for routine appointments, surgical, and diagnostic procedures to ensure timely patient care.
- Established and led rabbit vaccine clinics, increasing access to vital vaccinations for local pet owners.
- Instrumental in combating Rabbit Hemorrhagic Disease outbreaks and advocating for subsequent approval of RHD vaccine in New York state.
Receptionist
Animal Hospital of Morris Park
Bronx, NY
2018.03 - 2019.04
- Coordinated client appointments, enhancing scheduling efficiency and client flow.
- Conducted outreach for regular vaccinations, ensuring client compliance and health maintenance.
- Submitted insurance claims on behalf of clients.
- Maintained comprehensive records using a paper file system, supporting accurate client information management.
Executive Stewarding Manager
Park Hyatt
New York, NY
2013.03 - 2016.08
- Oversaw sanitation standards, resulting in A grade from city inspectors.
- Recruited and trained back-of-house staff to ensure operational readiness.
- Maintained inventory of all back-of-house supplies, including china, silver, glass, smallwares and kitchen equipment.
- Established vendor accounts for purchasing supplies.
- Managed insurance liability and certificates of occupancy for hotel opening.
Skills
- Customer service
- Invoice management
- Billing coordination
- Vendor relationships
- Communication skills
- Record keeping
- Scheduling expertise
- Inspection compliance
- Inventory control
Certification
Fear Free Veterinary Program Certification, OSHA Construction Safety & Health Certification, New York City Food Protection Certification
Special Projects
- Rabbit Vaccination Clinic, Brooklyn Cat Caf, Brooklyn, NY, 2022-01 Present, Created ongoing series of successful low-cost RHD vaccination clinics for local rabbit owners. Work includes coordinating schedules, staff, supplies, and community outreach.
- Volunteer, Hop A Long Hollow Rabbit Rescue, Norwalk, CT, 2017-03 Present, Regular weekly volunteer work includes cleaning cages and replenishing food, water, bedding and toys. Additional work includes helping to facilitate adoptions, vaccinations, and other medical services.
Timeline
Adoption and Rescue Coordinator
The Center for Avian & Exotic Medicine
2022.06 - Current
Customer Service Representative
The Center for Avian & Exotic Medicine
2019.06 - 2022.06
Receptionist
Animal Hospital of Morris Park
2018.03 - 2019.04
Executive Stewarding Manager
Park Hyatt
2013.03 - 2016.08