Nicole Michaud
Bristol,CT
Summary
Dynamic leader with a proven track record at Red Lobster LLC, excelling in operations management and team leadership. Mastered inventory control, ensuring optimal stock levels, and fostered a culture of excellence in customer satisfaction. Achieved significant reductions in staff turnover through effective training and team-building, demonstrating adaptability and a commitment to quality service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Red Lobster LLC
02.2009 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Education
Diploma - General Studies
Bristol Eastern High School
Bristol, CT06.2002
Skills
- Team Management
- Inventory control and record keeping
- Staff Management
- Operations Management
- Passion for customer satisfaction
- Organization and prioritization
- Adaptable
- Pre-shift walk-through
Certification
Servsafe Certificate
Timeline
Restaurant Manager
Red Lobster LLC
02.2009 - Current
Diploma - General Studies
Bristol Eastern High School
Servsafe Certificate
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