NICOLE MIDDAUGH
Buffalo,NY
Summary
Passionate about creating and managing a travel and expense program that gives employees a positive experience and cultivates a culture of continuous improvement with employees & vendors.
Extensive experience implementing travel, expense, and credit card programs. I manage the programs from start to finish, including development trainings tailored to individual and organizational needs that achieve high adoption rates with new systems.
Adept at fostering a culture of continuous learning and professional development. Skilled communicator and collaborator, with a background in building strong relationships across all levels of an organization.
Overview
12
12
years of professional experience
Work History
Senior Travel Specialist- Remote
CDM Smith Inc.
International Engineering Firm
11.2021 - Current
- Manage Travel Program for $1 billion company, overseeing an international traveling staff of over 2700.
- Collaborating with cross-functional teams of both internal and external stakeholders.
- Managed project of transitioning card program from Bank of America to American Express.
- American Express Program Administrator.
- Continually negotiating vendor rates and contracts, while evaluating vendor performance quarterly.
- Utilizes Concur, Agency and Vendor Dashboards to generate reports on traveler behavior and cost saving opportunities.
- Follows evolving travel industry trends by actively participating in conferences and workshops, with a particular focus on NDC (New Distribution Capability) and Concur Next Gen technologies.
- Re-designed monthly new hire travel & expense training in collaboration with Expense Team.
- Delivery of trainings on a monthly basis while providing continuing education through lunch & learns.
- Review contracts for meeting, events, and hotel groups.
- Maintains and update internal travel and procurement pages Insite and Viva (Yammer). Fostering compliance through promotions, trainings, and contests.
- Creates internal communication to enhance engagement with travelers working with Marketing, and Health & Safety, and Expense.
- Lead initiatives to enhance engagement with travelers through effective internal communication collaborating with Marketing, Health & Safety, and Expense Departments.
- Provided guidance to travelers on necessary travel documents & visa requirements leveraging ISOS & CIBT Visa.
TRAVEL & EXPENSE ADMINISTRATOR
LIPPES MATHIAS
National Law Firm
08.2020 - 10.2021
- Implemented T&E Program, Centre Suite for 500 users nationwide.
- Administrator of Centre Suite, maintaining users, and auditing expense reports.
- Analyzed reporting on travel and expense behaviors to identify cost savings opportunities.
- Managed travel using Travel Management Company (TMC).
- Monthly onboarding, training new hires on Centre Suite.
- Annually negotiate preferred rates with vendors.
- Created content for companywide intranet working with Marketing team.
MANAGER, TRAVEL &EXPENSE
NEW ERA CAP
Sports Apparel Manufacturer
07.2017 - 07.2020
- Implemented Concur Travel & Expense Program for 2k users worldwide.
- Administrator for Concur, and American Express.
- Managed travel policies, audit rules, and Concur configurations ensuring compliance.
- Created reports using Concur Cognos reporting tool for Procurement & Finance.
- Annually negotiated rates with preferred vendors.
- Managed international travel and large events (50+ guests) such as the Super bowl, coordinating logistics specific to each country.
TRAVEL & EXPENSE ADMINISTRATOR
POST PROCESS TECHNOLOGIES
Start-up
11.2016 - 06.2017
EXECUTIVE OFFICE MANAGER
OLV HOMES OF CHARITY
Non-profit
07.2012 - 10.2016
Education
BACHELOR OF SOCIOLOGY -
BUFFALO STATE
Buffalo05.2008
Skills
- Project & Integration Specialist for travel, expense, and vendor programs
- Travel Policy Development
- Compliance Enforcement
- Training & Employee Engagement
- Vendor Negotiation & Contract Management: Hotels, Car, Airline contracts, Meeting & Events
- Corporate Card Administrator
- Expense Management
- Reporting Analytics
- Global Travel Coordination & Logistics
- Strong Communication & Interpersonal Skills
- Proficient in Travel Management Systems & Tools: Concur, ISOS, AmEx, CIBT Visa
Timeline
Senior Travel Specialist- Remote
CDM Smith Inc.
11.2021 - Current
TRAVEL & EXPENSE ADMINISTRATOR
LIPPES MATHIAS
08.2020 - 10.2021
MANAGER, TRAVEL &EXPENSE
NEW ERA CAP
07.2017 - 07.2020
TRAVEL & EXPENSE ADMINISTRATOR
POST PROCESS TECHNOLOGIES
11.2016 - 06.2017
EXECUTIVE OFFICE MANAGER
OLV HOMES OF CHARITY
07.2012 - 10.2016
BACHELOR OF SOCIOLOGY -
BUFFALO STATE