Nicole Mihalek
Bethlehem,PA
Summary
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Passionate individual with 10+ years of experience in Customer Service. Willing to take on new challenges while delivering exemplary customer service and attention to detail in busy environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Research Coordinator
East Penn Rheumatology
Bethlehem, PA
06.2021 - Current
- Gathered, arranged and corrected research data for 10 different studies to create representative graphs and charts highlighting results for presentations.
- Distilled large amounts of information and produced reports, spreadsheets and documents outlining key details.
- Helped team meet regulatory requirements by coordinating documentation and filings.
- Evaluated potential subject participants to assess suitability for planned studies.
- Maintained and protected electronic databases for 50 patients.
- Sorted data into well-organized formats and transformed into figures.
- Gathered, processed and shipped lab specimens.
- Followed informed consent processes and maintained records.
- Monitored company inventory to keep stock levels and databases updated.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols for 10 studies including studies for Rheumatoid arthritis and Lupus.
- Maintained compliance with protocols covering patient care and clinical trial operations.
Prior Authorization Specialist
East Penn Rheumatology
Bethlehem, PA
11.2019 - Current
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Reviewed insurance coverage for patients to determine which party was liable for payment for 2,000+ patients.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Medical Assistant
East Penn Rheumatology
Bethlehem, PA
11.2019 - Current
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked and organized exam rooms and medical equipment.
Anatomic Pathology Lab Aide
St. Luke's University Health Network
Bethlehem, PA
04.2019 - Current
- Prepares 50-180 specimens for gross examination daily
- Prepares between 1-15 frozen sections daily
- Accession data into computer for anatomic pathology specimens (tissue and cytology)
- Register patients with correct demographics and insurance information
- Cover slips surgical slides manually
- Embeds tissue into paraffin blocks and writes correct surgical case number on block
- Answers and handles phone calls
- Receives tissue/bodily fluid, places is on surgical slide to smear tissue across for diagnosis
- Knowledge in safe handling of formaldehyde, xylene, alcohol, hematoxylin and Eosin
Medical Assistant
St. Luke's Women's Care Ob/Gyn
Allentown, PA
03.2015 - 04.2019
- Well trained medical assistant in both clinical and clerical ( Front desk and also work directly with physician)
- Administer injections and medications as directed/ordered by physician as well as documenting all injections given
- Document prescription transactions in compliance with federal and state protocols
- Schedule appointments using EMR (EPIC) and following up with patients
- Respond to incoming patient calls(50-200 per day), triaging phone calls to determine the importance of speaking with the doctor and scheduling appointments
- Prepare patients for examination by performing preliminary physical tests, vital signs and preparing exam rooms with equipment needed
- Keeps track of all specimens that are sent out (date and which lab they are being sent to) follow up and keep track of specimen results
- Recorded patient histories and filed supporting clinical data and diagnosis
Patient Support Aide
Firely Pediatric Services
Allentown, PA
12.2012 - 12.2015
- Read and recorded temperature, pulse, respiration and blood pressure
- Prepared patient rooms prior to their arrival
- Assisted with adequate nutrition and fluid intake, planned, prepared and served meals and snacks according to prescribed diets for 10-12 children
- Position residents for comfort and to prevent skin pressure problems. Transfer residents in and out of wheelchairs and adaptive equipment every two hours
- Responded quickly to medical emergencies to promote best possible health outcomes
- Obtain and set up suction equipment
- Assist nurses with cleaning rectal tube, G-tube, J-tube, and trach cleaning/change
- Provide diaper changes every two hours and daily bathing schedule and oral hygiene
- Provide range of motion exercises to prevent muscle stiffness
Employee
Dairy Queen
Allentown, PA
06.2007 - 11.2012
- Checked quantity and quality of received products
- Cleaned and prepared various foods for cooking or serving
- Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques
- Inspected dining and serving areas to ensure cleanliness and proper setup. Located items requested by 100-300 customers daily
Education
Medical Assistant Diploma - Medical Assistant
Lincoln Technical Institute
Allentown, PA2013
Skills
- ICD-9 and 10 coding
- Strong work ethic
- 10 years of customer service
- Maintains strict confidentiality
- Electronic Medical Record (EMR) software (AllScripts, Centricity, Greenway and EPIC)
- Enthusiastic caregiver
- Extensive medical terminology knowledge
- Daily practice in sterilization techniques
- Laboratory equipment expertise
- Lab specimens and collections
- Pathology understanding
- Lab procedures
Certification
Medical Assistant Diploma
CPR Certification
First Aid Certification
ECG/EKG Certification
Timeline
Clinical Research Coordinator
East Penn Rheumatology
06.2021 - Current
Prior Authorization Specialist
East Penn Rheumatology
11.2019 - Current
Medical Assistant
East Penn Rheumatology
11.2019 - Current
Anatomic Pathology Lab Aide
St. Luke's University Health Network
04.2019 - Current
Medical Assistant
St. Luke's Women's Care Ob/Gyn
03.2015 - 04.2019
Patient Support Aide
Firely Pediatric Services
12.2012 - 12.2015
Employee
Dairy Queen
06.2007 - 11.2012
Medical Assistant Diploma - Medical Assistant
Lincoln Technical Institute
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