Advance my healthcare career by utilizing my administrative support and financial services background experience to pragmatically solve problems and successfully create processes, which align initiatives for overall profitability.
Overview
10
10
years of professional experience
Work History
Clinical Research Specialist
Emory Healthcare
03.2021 - Current
Manages research project databases, develops flow sheets and other study related documents, and completes source documents/case report forms.
Interfaces with research participants, determines eligibility and consents study participants according to protocol.
Approves orders for supplies and equipment maintenance.
Assists in developing recruitment strategies and conducting screenings for study participants including interviews and questionnaires.
Compiles data and records results of studies for publications, grants and seminar presentations.
Performs bill review and adjudication of all charges generated within the Emory Healthcare (EHC) billing system for patients identified and flagged as participating in a clinical trial research study
Pre-bill review is conducted according to various documents including the Prospective Reimbursement Analysis and is an integral component of the Emory University/EHC clinical trial billing compliance program
Verification Specialist
Wellstar Health System
08.2016 - 02.2021
Provide verification's for outpatient physical, occupational and speech therapy benefits, billing as a facility
Check status of pending authorizations such as Tricare Prime, Cigna Healthspring and Medicaid
While calling insurance companies, multitask which includes scheduling Epic appointments, run real time eligibility, etc
Complete forms such as financial intake form, COB form for authorization after evaluation
Schedule Epic appointments for patients that do not require a phone call such as Medicare, Medicaid, Peachstate,
Amerigroup, Tricare and complete above forms, also complete a care pricer estimate if needed
Once benefits are obtained, call patient with explanation of benefit information
Complete data entry into WebPt system.
Patient Account Representative, PAR II
Emory Healthcare
05.2014 - 08.2016
Resolve delinquency on patient accounts using financial guidelines on inbound and outbound calls
Advise patients,
medical staff and physicians on billing issue accurately and timely filing
Train new employees on telephone etiquette, medical billing process and collections.Processes and monitor insurance
verification to ensure claims filed correctly on patient account
Complete internal audits to balance patient's account that may require adjustments
Maintain professional relationships with contacts through Emory University and Emory Healthcare as well as outside
Medical Organizations and Insurance Companies
Identify and assist patients with resolving accounts and offer financial counseling
Serve as a liaison between Insurance Company and Patients to obtain relevant information
Act as a liaison between
specialty divisions as it relates to billing, reimbursement and collection
Knowledge of all Manger Care, Medicare, Medicaid, PPO contracts.
Customer Care Specialist
Aon- Integramark
09.2013 - 05.2014
Provide customer service with debt cancellation programs for different banks, which include, Wells Fargo,Citi- Macys, US
Bank, Credit One Bank, and ADS.Providing assistant with initiating benefits for customers who are experiencing financial
difficulties.
Education
B.S - Professional Biology, Chemistry
South Carolina State University
05.2011
High School Diploma - undefined
Goose Creek High School
06.2007
Skills
Knowledge of ICD-9/ ICD-10 coding, Microsoft Office proficiency, Professional and mature, Excel spreadsheets,
Insurance eligibility verification's,, Strong interpersonal skills, Strong problem solver, Dedicated team player,
Medical terminology, HIPAA compliance, Billing and Collections experience, Claims appeal procedures,
Workers' compensation knowledge, Knowledge of HMOs, Medicare and Medicaid, EPIC System training knowledge, Research