NICOLE MILLER
Durham,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Homecare and Hospice Liaison
Liberty Healthcare Management
05.2022 - 04.2023
- Build and maintain relationships by marketing to the community, hospitals, assisted living facilities, MD offices, and skilled nursing facilities
- Grow overall Homecare and Hospice census in Wake County month over month by 10%
- Communicate with families about Home Health and Hospice expectations and answer any questions they have to ensure an understand of benefits and insurance coverage
- Pre-qualify patients for Home Health and Hospice services within 48 hours to ensure Liberty was their primary partner
- Follow and contact potential leads
- Provide education to facilities about the benefits of Liberty Hospice
- Work closely with facility social worker, resident care/referral coordinator and responsible party to secure a seamless transition home.
Director of Admissions and Business Development
Liberty Healthcare Management at Parkview Health and Rehabilitation
03.2020 - 05.2022
- Admissions day to day processes
- Increased admissions by 200% by marketing to local hospitals, senior centers, physician offices, community advocates, etc over a 1 year time period
- Assess data trends weekly to contribute and establish future marketing prospects
- Promoted a positive image of the facility to physicians, patients, families and insurance providers
- Prepared a detailed report weekly to assess admission trends and identify potential barriers
Admissions and Marketing Director
Clear Creek Nursing and Rehabilitation
05.2019 - 03.2020
- Admissions day to day processes
- Increased admission census by 25% in less than 1 year
- Concierge for all new patients and family members to ensure a smooth and successful transition to short term rehabilitation and or long term care
- Contribute and participate in community engagement and partnerships including Mint Hill and Matthews Chamber of Commerce
General Manager
O2 Fitness and Shapes Fitness
11.2017 - 05.2019
- Accountable for presales
- Responsible for daily operations
- Build customer base and drive personal training revenue
- Appropriately staff and train all employees.
Sales & Marketing Manager
Saber Healthcare
Youngsville, NC
08.2016 - 11.2017
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Monitored trends in customer service satisfaction levels across different markets.
- Prepared detailed documents outlining project plans, timelines and budgets.
Admissions & Marketing Director
Cedar Hill Care Center
Windsor, VT
11.2015 - 08.2016
- Work closely with the Okemo Chamber of Commerce and Mount Ascutney Regional Chamber of Commerce to build additional community relationships for referrals
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
- Provided advice on best practices, policies and procedures relating to liaising duties.
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
Admissions & Marketing Director
National Healthcare Associates
Poughkeepsie, NY
04.2012 - 11.2015
- Organize and enter data to assess trends in admissions for marketing efforts
- Outreach to local professional services such as Chamber of Commerce, A Place for Mom, etc
- Tour the community and grounds with perspective clients; providing solutions and opportunities for active and need base senior adults and their families
- Continuous follow-up with leads of potential residents
- Assisted with Front Desk administrative duties which included patient registration and scheduling.
Education
Masters of Public Administration - Healthcare
Marist College
Poughkeepsie, NY05.2016
Bachelor of Science - Health Fitness Specialist
East Carolina University
Greenville, NC05.2011
Skills
- Policies and Procedures Implementation
- Performance Reporting
- Cross-Functional Communications
- Team Collaboration
- Conflict Mediation
- Multidisciplinary Collaboration
- Intercultural Awareness
- Solutions Development
- Strategic Partnerships
- Verbal and Written Communication
Affiliations
Financial and Housing Advisor-Alpha Phi International Fraternity
November 2022-Present
- Oversee all financial and operation details through the reestablished Alpha Phi Chapter at East Carolina University
Timeline
Homecare and Hospice Liaison
Liberty Healthcare Management
05.2022 - 04.2023
Director of Admissions and Business Development
Liberty Healthcare Management at Parkview Health and Rehabilitation
03.2020 - 05.2022
Admissions and Marketing Director
Clear Creek Nursing and Rehabilitation
05.2019 - 03.2020
General Manager
O2 Fitness and Shapes Fitness
11.2017 - 05.2019
Sales & Marketing Manager
Saber Healthcare
08.2016 - 11.2017
Admissions & Marketing Director
Cedar Hill Care Center
11.2015 - 08.2016
Admissions & Marketing Director
National Healthcare Associates
04.2012 - 11.2015
Masters of Public Administration - Healthcare
Marist College
Bachelor of Science - Health Fitness Specialist
East Carolina University
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