Nicole Miller
Dallastown,PA
Summary
Passionate educator with diverse experience across various learning environments, including specialized and mainstream settings. Skilled in creating engaging curriculums tailored to individual student needs, fostering inclusive classroom atmospheres that inspire curiosity and learning. Demonstrated ability to adapt teaching methodologies to enhance student understanding and achievement. Successfully implemented innovative teaching strategies that improved learner engagement and academic performance.
Overview
22
22
years of professional experience
Work History
Teacher
STS
03.2025 - Current
- Achieved cost-savings by developing functional solutions to problems
- Worked with cross-functional teams to achieve goals
- Exceeded customer satisfaction by finding creative solutions to problems
- Provided support and guidance to colleagues to maintain a collaborative work environment
Customer Service Representative
Michaels
10.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
JPL
03.2012 - 03.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Navy Instructor
Navy Base
03.2008 - 05.2011
- Adapted teaching methods to cater to various learning styles, promoting inclusive education for all trainees.
- Enhanced trainee performance by designing and implementing comprehensive Navy training programs.
- Facilitated open communication between trainees and instructors, fostering a supportive learning environment.
- Maintained accurate records of trainee attendance and performance, ensuring timely reporting to Navy leadership.
Instructional Designer
Delex
02.2003 - 09.2005
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Contributed to development of comprehensive employee training courses.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
Education
Master of Arts -
Bloomsburg University of Pennsylvania
Bloomsburg, PA06-2003
Bachelor of Science -
Shippensburg University of Pennsylvania
Shippensburg, PA06-2001
Skills
- Curriculum development
- Lesson planning
- Assessment strategies
- Educational technology
- Training facilitation
- Conflict resolution
- Creative problem solving
- Classroom management
Accomplishments
- Curriculum Implementation - Taught reading, language arts, social studies, mathematics, science, art and physical education to pupils utilizing course of study adopted by the Board of Education.
- Student Involvement - Volunteered as faculty member representative for student-led Mock Trial club, supervising weekly after school meetings and attending bi-weekly weekend conferences.
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Header
Nicole Miller, 2232811613, reaadersresser@gmail.com, Dallastown, PA, 17313
Languages
English
Full Professional
Timeline
Teacher
STS
03.2025 - Current
Customer Service Representative
Michaels
10.2023 - 12.2023
Manager
JPL
03.2012 - 03.2012
Navy Instructor
Navy Base
03.2008 - 05.2011
Instructional Designer
Delex
02.2003 - 09.2005
Master of Arts -
Bloomsburg University of Pennsylvania
Bachelor of Science -
Shippensburg University of Pennsylvania
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