Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Miller

Akron,OH

Summary

Dedicated customer service professional with proven skills in problem resolution and active listening, ensuring high customer satisfaction and efficient inquiry resolution.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

FirstEnergy(Innosource)
01.2025 - Current
  • Resolved customer inquiries efficiently, ensuring high satisfaction rates.
  • Assisted customers in navigating billing and service options effectively.
  • Processed account changes and service requests with accuracy and attention to detail.
  • Collaborated with team members to enhance service delivery and streamline processes.

Production Associate

365 Fulfillment
07.2022 - 10.2023
  • Operated production machinery, ensuring efficient workflow and adherence to safety protocols.
  • Collaborated with team members to streamline assembly processes, enhancing overall productivity.
  • Organized work to meet demanding production goals.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Maintained cleanliness and organization of work area, supporting compliance with health and safety regulations.

Head Baker

Au Bon Pain
11.2021 - 07.2022
  • Oversaw daily production of baked goods, ensuring adherence to quality standards.
  • Streamlined inventory management processes, reducing waste and improving cost efficiency.
  • Maintained compliance with health regulations, promoting a safe kitchen environment for staff and customers.
  • Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.

Education

Associate of Science - Business Management/Culinary Arts

Stark State College
Canton/Akron Oh
05-2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint resolution
  • Payment processing
  • Customer satisfaction measurement

Timeline

Customer Service Representative

FirstEnergy(Innosource)
01.2025 - Current

Production Associate

365 Fulfillment
07.2022 - 10.2023

Head Baker

Au Bon Pain
11.2021 - 07.2022

Associate of Science - Business Management/Culinary Arts

Stark State College