Dedicated customer service professional with proven skills in problem resolution and active listening, ensuring high customer satisfaction and efficient inquiry resolution.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FirstEnergy(Innosource)
01.2025 - Current
Resolved customer inquiries efficiently, ensuring high satisfaction rates.
Assisted customers in navigating billing and service options effectively.
Processed account changes and service requests with accuracy and attention to detail.
Collaborated with team members to enhance service delivery and streamline processes.
Production Associate
365 Fulfillment
07.2022 - 10.2023
Operated production machinery, ensuring efficient workflow and adherence to safety protocols.
Collaborated with team members to streamline assembly processes, enhancing overall productivity.
Organized work to meet demanding production goals.
Prepared materials for assembly work to keep workflows running smoothly.
Maintained cleanliness and organization of work area, supporting compliance with health and safety regulations.
Head Baker
Au Bon Pain
11.2021 - 07.2022
Oversaw daily production of baked goods, ensuring adherence to quality standards.
Streamlined inventory management processes, reducing waste and improving cost efficiency.
Maintained compliance with health regulations, promoting a safe kitchen environment for staff and customers.
Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Education
Associate of Science - Business Management/Culinary Arts
Stark State College
Canton/Akron Oh
05-2020
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Conflict resolution
Complaint resolution
Payment processing
Customer satisfaction measurement
Timeline
Customer Service Representative
FirstEnergy(Innosource)
01.2025 - Current
Production Associate
365 Fulfillment
07.2022 - 10.2023
Head Baker
Au Bon Pain
11.2021 - 07.2022
Associate of Science - Business Management/Culinary Arts