Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Mingarelli

Pearland,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Bringing skills in oral and written communication, active listening, and analytical problem-solving skills. Dedicated to being a team player with an outgoing and positive demeanor. Ready to help the team achieve company goals!

Overview

3
3
years of professional experience

Work History

Agency Producer

Jaron Roblyer - Farmers Insurance
01.2023 - 06.2023
  • Built relationships with customers while building potential for additional sales
  • Managed over 70 customer calls per day
  • Increased sales and customer satisfaction through personable servicing
  • Listening ear for clients and presenting solutions to satisfy insurance needs
  • Developed and grew leads through satisfied client referrals
  • Developed comprehensive understanding of products, services, and competitors to gain knowledge and improve sales

Server

Gringos Tex Mex
02.2020 - 12.2022
  • Served food and beverages efficiently and focused attention to customer needs and satisfaction
  • Togo department:
  • Cashier primarily : handling payments and overseeing Togo staff for packing and delivering orders promptly
  • Packing : organizing orders and working with kitchen staff
  • Prioritized team work and multitasking to increase customer satisfaction
  • Cultivated customer service experience and handling issues with unsatisfied guests with patience and professionalism

Education

Associates - General Studies

San Jacinto College District
Pasadena, TX

Skills

    - Relationship Management

    - Property/Casualty and Life Insurance knowledge and Licensing

    -Client Relationship building

    - Active Listening skills

    -Policy Feature Explanations

    -Cross-promote Products

    -Problem Solving Ability

    -Calm and Professional under pressure

    -Organization

    -Conflict resolution and mediation

    -Prioritization

    -Critical Thinking

Timeline

Agency Producer

Jaron Roblyer - Farmers Insurance
01.2023 - 06.2023

Server

Gringos Tex Mex
02.2020 - 12.2022

Associates - General Studies

San Jacinto College District

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Nicole Mingarelli