Microsoft Office 365 Suite
Nicole Mischke
Fort Worth,TX
Summary
Talented Vice President with excellent employee development, customer service and analytic skills coupled with more than 17 years of experience. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Vice President of Client Success and Compliance
Sentry MD
09.2021 - Current
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Oversees administration of staffing, training, performance, coaching sessions, creating employee development plans/objectives. and providing opportunities for employees to enhance their skill.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Identified opportunities to improve business process flows and productivity.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Streamlined operations to maximize business efficiency and profits.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw business-wide changes to modernize procedures and organization.
Operations and Account Director
Sentry MD
06.2012 - Current
- Increased client satisfaction by effectively managing account teams and delivering exceptional service.
- Streamlined internal processes to enhance team productivity, resulting in improved performance metrics.
- Oversees analysis and reports on assessment of compliance and coordinate with other departments, and national and state compliance needs.
- Assist in development, design, review, and implementation of product marketing materials.
- Continuously collaborate with managers and staff to evaluate processes and procedures.
- Staying up to date on the HIPAA Privacy Laws and mandates as they impact our technology and security of patient data. Execute training courses for staff and advisement.
- Developed comprehensive account plans to align client objectives with actionable strategies for success.
- Implemented creative solutions for complex client challenges, resulting in increased customer satisfaction ratings.
Operations Manager and Director of Accounts
Americare Inc.
06.2007 - 06.2012
- Performs high volume of data entry that includes inputting, organizing, and analyzing data.
- Improved patient account management by streamlining processes and implementing effective communication strategies.
- Implemented electronic health record system for smoother patient account management and improved data accuracy.
- Oversaw a team of patient account representatives, providing guidance, support, and performance evaluations to promote professional growth.
- Developed strong relationships with key clients through regular check-ins, leading to higher retention rates.
- Managed a diverse portfolio of clients across various industries, ensuring customized solutions for each business''s unique needs.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to excel in their roles quickly.
- Established an effective system for monitoring client satisfaction levels regularly through surveys and feedback sessions.
Medical Records Coordinator and Representative
Medifile
10.2005 - 06.2007
- Improved patient care by accurately maintaining and updating medical records in a timely manner.
- Ensured data accuracy by performing regular audits of electronic and paper-based medical records.
- Maintained strict adherence to HIPAA regulations, safeguarding patient confidentiality and privacy.
- Enhanced interdepartmental communication through the effective coordination of medical record requests and transfers.
- Trained new staff members on proper procedures for managing, organizing, and storing medical records.
- Implemented an efficient system for tracking release of information requests, reducing response times.
- Reduced errors in medical records by implementing standardized processes for data entry and verification.
- Assisted with the transition from paper-based to electronic health records systems, ensuring seamless integration.
- Supported quality assurance initiatives by regularly reviewing documentation practices and offering recommendations for improvement where needed.
- Contributed to a positive work environment as an active team member within the Medical Records Department.
- Uploaded records to patient's individual vault.
- Maintained accuracy, completeness, and security for medical records and health information.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Maintained patient records in compliance with security regulations.
- Reduced errors in data entry by meticulously inputting patient information into electronic health record systems.
- Conducted regular audits on stored medical records to ensure accuracy and compliance with industry regulations.
Paralegal
Roberts & LeCrone LLP
01.2004 - 08.2005
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
Education
Bachelor of Arts - General Studies
University of North Texas
Denton, TX 05.2008
Associate of Arts -
Tarrant County College
Hurst, TX12.2002
High School Diploma -
Southlake Carroll High School
Southlake, TX05.2000
Skills
- Customer-focused - discovers, meets, and strives to exceed the needs of customers
- Dependable - meets commitments, works independently, accepts responsibility, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements
- Detailed Oriented - attentive to details and accuracy and values the quality of work
- Displays Integrity and Ethical Behavior - deals in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and operates within a defined code of conduct
- Results-focused - sets challenging goals and accepts accountability, provides leadership and motivation, acts with a sense of urgency, prioritizes tasks, and overcomes obstacles, and sets team and individual quality standards and responsibilities
- Team Player - fosters a collaborative environment showing interest in others, acknowledging others' contributions, involving others in matters affecting them, contributing to group objectives, and celebrating team success
- Highly skilled in Microsoft Suite including Office 365, Outlook, Word, Excel, PowerPoint, Teams and Business Manager
Software
Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Power Point
Video Conferencing platforms including Zoom, Webex, Google Meet
Certification
HIPAA Compliance Officer for six years.
Timeline
Vice President of Client Success and Compliance
Sentry MD
09.2021 - Current
Operations and Account Director
Sentry MD
06.2012 - Current
Operations Manager and Director of Accounts
Americare Inc.
06.2007 - 06.2012
Medical Records Coordinator and Representative
Medifile
10.2005 - 06.2007
Paralegal
Roberts & LeCrone LLP
01.2004 - 08.2005
Bachelor of Arts - General Studies
University of North Texas
Associate of Arts -
Tarrant County College
High School Diploma -
Southlake Carroll High School
References
References available upon request.
References
References available upon request.
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