Catherine Colvin
Oregon City
Summary
Dynamic sales and customer service professional with a proven track record in communication and negotiation. Committed to delivering exceptional customer experiences through innovative solutions that enhance loyalty, retention, and revenue. Extensive knowledge of products and services enables the creation of tailored strategies to meet diverse client needs. Seeking a full-time role that offers professional challenges while utilizing strong interpersonal skills, effective time management, and adept problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Sentry Alarm Systems
12.2022 - Current
- Stayed knowledgeable on latest Security Alarm innovations and technological advancements through continuous training.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maximized customer retention by resolving issues quickly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Receptionist
Quadrant Systems
09.2022 - 12.2022
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Collected card and check payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
PreSchool Teacher/Closing Manager
Cadence Academy PreSchool
04.2019 - 08.2022
- Create and teach lesson plans
- Provide comfort to children
- Keep contact with parents about children's academic growth
- Manage end of day cleaning and closing responsibilities
- Manage to keep classrooms in ratio while letting teachers off at their designated times
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Lead PreSchool Teacher
Happy Valley Children's Garden
12.2020 - 03.2021
- Create and teach lesson plans
- Keep distance learners on track and on schedule
- Teach life skills
- Provide comfort to children
- Keep contact with parents about children's academic growth
- Assisted and supervised up to 20 children through entire school day.
- Applied play-based strategies to provide diverse approaches to learning.
Education
Early Childhood Education
Alfred University
Alfred, NYHigh School Diploma -
Oregon City High School
Oregon City, OR06-2016
Skills
- Territory expansion
- Customer liaison
- Demonstrations
- Sales funnel management
- B2B sales
- Time management
- Sales proposal creation
- Daycare management
- Social skill building
- Safety procedures
- Behavior management
Timeline
Sales Consultant
Sentry Alarm Systems
12.2022 - Current
Receptionist
Quadrant Systems
09.2022 - 12.2022
Lead PreSchool Teacher
Happy Valley Children's Garden
12.2020 - 03.2021
PreSchool Teacher/Closing Manager
Cadence Academy PreSchool
04.2019 - 08.2022
Early Childhood Education
Alfred University
High School Diploma -
Oregon City High School