NICOLE MOLINA
League City,TX
Summary
Healthcare administrative professional with experience supporting clinic operations, patient communication, scheduling, and confidential recordkeeping. Brings strong EHR knowledge, HIPAA compliance, and attention to detail while coordinating calendars, maintaining documents, and supporting efficient workflows across medical teams.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Sr. Administrative Assistance
UTHSCSA
San Antonio, TX
03.2025 - 04.2026
- Coordinated calendars, scheduled appointments, and streamlined departmental communications.
- Prepared, organized, and maintained correspondence, reports, and confidential records.
- Managed clerical tasks to facilitate departmental operations and ensure workflow efficiency.
- Maintained professional interactions with faculty, staff, and partner hospitals to enhance collaborative efforts.
- Supported cardiology department operations through effective administrative management.
Advance Medical Support
Department of Veteran Affairs
San Antonio, Texas
05.2023 - 02.2025
- Established and maintained effective communication with patients, interdisciplinary team, VA medical centers, and other agencies to ensure coordinated care.
- Monitored pre-appointment requirements to ensure readiness for patient visits and procedures, enhancing overall patient experience.
- Facilitated secure messaging with patients and team, ensuring timely notification of normal lab results.
- Develops and manages a tracking system for follow up care such as consults, tests, etc..
- Coordinates with the patient care team to review the clinic utilization by using various reports.
- Adjusted the clinic setup to ensure effective support for clinic operations.
- Manages electronic wait list to verify and validate accuracy and resolve issues.
Medical Administrative Technician
Wilford Hall Ambulatory Surgical Center
11.2013 - 05.2023
- Serviced military active duty, retirees, and dependents by delivering exceptional customer service and medical administrative assistance, enhancing overall organizational efficiency.
- Demonstrate knowledge of HIPAA Privacy and security regulations by appropriately handling patient information. Ensured medical records and other documents are promptly and accurately stored within patients' records. Create and Edit provider templates.
- Applied HIPAA guidelines to ensure compliance in patient record management.
- Created accounts for TOL Secure Messaging, responded to messages, verified patient demographics, and updated changes in GENESIS, ensuring accurate patient information management.
- GENESIS trained. Proficient with Electronic Health Records (EHRs). Extensive Medical Terminology. Schedule, cancel and reschedule patient appointments. Answer telephones using T-Metrics. Review, print and submit faxes using RightFax.
- Scheduled patients through T-Cons and Genesis secure messaging.
- Developed and implemented comprehensive training materials, including manuals and presentations, to enhance staff knowledge and improve onboarding effectiveness.
- Conducted comprehensive training sessions for new employees, ensuring clear understanding of company policies and procedures. Provided ongoing support and feedback to new hires, helping them integrate smoothly into the team.
Education
Registered Nursing
San Antonio College
San Antonio, Texas10-2026
High School Diploma Honor -
Ross S. Sterling High School
Baytown, Texas01-2004
Skills
- EHR management
- Medical Terminology
- HIPAA Compliance
- Appointment Scheduling
- Patient Care Coordination
- Administrative Support
- Data Management
- Data Entry
- Onboarding Coordinator
- Customer Service
Certification
- GENESIS
- BLS Certified December 2023-current
- HIPPA Certified May 2024- current
- Annually Trained in JKO (Joint Knowledge Online) and Relias.
Timeline
Sr. Administrative Assistance
UTHSCSA
03.2025 - 04.2026
Advance Medical Support
Department of Veteran Affairs
05.2023 - 02.2025
Medical Administrative Technician
Wilford Hall Ambulatory Surgical Center
11.2013 - 05.2023
Registered Nursing
San Antonio College
High School Diploma Honor -
Ross S. Sterling High School