Nicole Molitor
Anthony's cold fire pizza
Wilmington,DE
1
Language
1
Certification
10
years of professional experience
Compassionate Criminal Justice Senior with a focus on supporting individuals transitioning back into society as a Correctional Treatment Specialist. Committed to enhancing service quality through effective communication and relationship-building. Skilled in fostering positive interactions while maintaining operational efficiency in dynamic environments.
Work History
Waitress
2 Years 4 Months- Serves food and beverages promptly to ensure customer satisfaction.
- Received and processed customer orders, ensuring all questions were answered promptly to enhance the service experience.
- Collaborated with kitchen staff to accommodate special dietary requests, ensuring customer satisfaction.
- Built positive relationships with regular customers through engaging conversation, fostering a welcoming atmosphere.
- Answered phone calls to facilitate take-out orders from customers.
- Handles cash transactions and processed payments efficiently.
- Maintain cleanliness of tables, dining area, and service stations.
Counter Help
1 Year 4 Months- Operated cash register to process payments accurately and efficiently.
- Processed payments and maintained accurate cash register records daily.
- Processed credit card transactions and balanced the till at end of shift.
- Fulfilled customer orders during peak hours to maintain high service standards.
- Answered customer inquiries regarding products, prices, and availability.
- Assisted members with inquiries and membership services at swim club.
- Attended regular team meetings to discuss strategies for improving efficiency levels.
Take Out
7 Months- Managed phone communications with customers to handle inquiries and process take-out orders, enhancing customer experience.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted customers with requests and answered questions, contributing to overall satisfaction.
- Registered duties, fulfilled orders, and completed clean-up tasks.
- Replenished inventory shelves and prepared pizza boxes to ensure product availability for customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Maid/Cleaner
2 Years- Cleaned and sanitized rental houses in a fast-paced environment to uphold quality standards for guest satisfaction.
- Cleaned residential properties using effective cleaning techniques and supplies.
- Disinfected high-touch surfaces to promote a healthy living environment.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
- Arranged and made beds using freshly laundered linens in rental properties.
- Cleaned and polished furniture, fixtures, and other surfaces.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Maintained cleanliness by washing windows and walls in rental houses.
- Organized and maintained cleaning supplies to support efficient workflow and minimize downtime.
- Collaborated with cleaning team 2-3 times a week during peak rental season to ensure timely property turnover.
- Collaborated with team members to complete large cleaning projects efficiently.
Education
Bachelor of Science - Criminal Justice
Associate of Applied Science - applied science: Homeland security
High School Diploma
Skills
Communication
Hardworking
Problem Solving
Teamwork
Customer Service
Computer literacy
Certification
IS-00100.c: Introduction to Incident Command System, ICS-100 Date Completed: 2022-10-17 CEU: 0.20, IS-00120.c: An Introduction to Exercises Date Completed: 2024-01-18 CEU: 0.30, IS-00230.e: Fundamentals of Emergency Management Date Completed: 2023-01-17 CEU: 0.60, IS-00235.c: Emergency Planning Date Completed: 2023-01-17 CEU: 0.50, IS-00240.c: Leadership and Influence Date Completed: 2024-03-12 CEU: 0.30, IS-00241.c: Decision Making and Problem Solving Date Completed: 2023-09-13 CEU: 0.20, IS-00244.b: Developing and Managing Volunteers Date Completed: 2023-09-10 CEU: 0.40, IS-00700.b: An Introduction to the National Incident Management System Date Completed: 2022-10-24 CEU: 0.40, IS-01300: Introduction to Continuity of Operations Date Completed: 2023-11-28 CEU: 0.10
Volunteer experience:
- A Hero's Legacy - The Tony Rivera Foundation, Board Member, Wilmington, DE
- Covenant Fellowship Church, Youth group, 1 Fellowship Rd, Glen Mills, PA, 19342, 2019, 2020, Led and participated in different youth activities every weekend
Languages
Spanish
Limited
Timeline
Waitress
Anthony's cold fire pizza
06.2024 - CurrentRead More
Take Out
Cafe Sitaly
12.2021 - 07.2022Read More
Counter Help
Del Vets Swim Club
05.2021 - 09.2022Read More
Maid/Cleaner
All Pro Maids
01.2017 - 01.2019Read More
University of Delaware
Bachelor of Science from Criminal Justice
Read More
Delaware Technical Community College
Associate of Applied Science from applied science: Homeland security
Read More
Concord High School
High School Diploma
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