Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Montgomery

Greenville,NC

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaboration, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

USAA
Remote, USA
03.2020 - 05.2025
  • Educated members on USAA digital tools to enhance user experience.
  • Delivered exceptional customer service by clearly processing banking requests.
  • Communicated professionally while providing information on banking products.

Inside Sales Representative/ Customer Service Rep

Lincare Home Oxygen And Respiratory Systems
Remote, USA
08.2022 - 11.2024
  • Addressed customer inquiries about products, pricing, and availability promptly.
  • Boosted sales revenue by establishing strong client relationships and delivering insightful product recommendations.
  • Improved customer satisfaction through attentive service and tailored solutions to address concerns.

Education

High School Diploma -

Hertford County Early College High School
Ahoskie
05-2020

Skills

  • Customer service and support
  • Critical thinking
  • Problem resolution
  • Computer proficiency
  • Active listening
  • Data entry
  • Call center experience
  • Complaint resolution

Timeline

Inside Sales Representative/ Customer Service Rep

Lincare Home Oxygen And Respiratory Systems
08.2022 - 11.2024

Customer Service Representative

USAA
03.2020 - 05.2025

High School Diploma -

Hertford County Early College High School

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