Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Moore

California

Summary

Plentiful years in retail has given me some wonderful troubleshooting and customer service skills. I am a solid team player with a positive attitude, as well as someone who can, and enjoys, working independently following given instructions and company policy.

My goal is to become a Video Game Developer, extending my best childhood memories into adulthood. I have a background of board game and card game competitions. Puzzles, card games and any strategy games all give my mind something to work out. I enjoy thinking of the best possible outcome for my next move.

Overview

2
2
years of professional experience

Work History

Sommelier

Cougar Vineyard & Winery
Temecula, CA
04.2023 - Current
  • Maintained accurate records of all inventory and purchases.
  • Organized regular tastings and educational seminars in order to promote new products to customers.
  • Created detailed reports of food pairings and suggested wines for menu items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Reviewed wine labels and vintages to recommend the best options for customers.
  • Tracked sales data in order to identify trends in customer preferences.
  • Recommended bottles from the cellar based on customer preference and budget constraints.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Deli Clerk

Raley's
Chico, California
10.2021 - 08.2022
  • Documented and entered special orders for event catering and party trays.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Maintained safe food handling practices to prevent germ spread.

Pet Care Associate

PetSmart
Chico, California
10.2022 - 01.2023
  • Delivered excellent service to pet owners to drive repeat business.
  • Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
  • Helped create a welcoming touch towards new pet owners, ensuring they had all the needed information and items for their new family addition.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.

Education

Google IT Support Professional Certificate - Information Technology

Coursera
Online

Complete C# Unity

Udemy
Online

From Beginning To Beyond C++

Udemy
Online

Discrete Mathematics

Udemy
Online

Unreal Engine 5 C++

Udemy
Online

Information Technology C++ A++

CompTIA
Online

Skills

  • Critical Thinking
  • Information Collection and Recording
  • Work Prioritization
  • Appointment Scheduling
  • Verbal and Written Communication
  • Treatment Documentation
  • Issue and Resolution Tracking
  • Teamwork and Collaboration
  • Organizational Skills
  • Customer Service
  • Multitasking and Prioritization
  • Customer Service Support
  • Attention to Detail

Timeline

Sommelier

Cougar Vineyard & Winery
04.2023 - Current

Pet Care Associate

PetSmart
10.2022 - 01.2023

Deli Clerk

Raley's
10.2021 - 08.2022

Google IT Support Professional Certificate - Information Technology

Coursera

Complete C# Unity

Udemy

From Beginning To Beyond C++

Udemy

Discrete Mathematics

Udemy

Unreal Engine 5 C++

Udemy

Information Technology C++ A++

CompTIA

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Nicole Moore