Nicole Morris
Waukegan
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Computer proficiency in Microsoft Office, Salesforce, SAP and AS400.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Aston Carter
09.2023 - 11.2025
- Answered approximately 50-75 calls per day assisting dealers with product questions regarding window treatments, stock availability, estimated shipping dates, tracking information, pricing, discounts and placing orders.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained new representatives on protocols and systems, fostering a knowledgeable team environment.
- Collaborated with team to streamline processes, enhancing overall service delivery.
- Implemented feedback mechanisms to improve customer satisfaction and response times.
Receptionist
H & R Block
12.2022 - 05.2023
- Answered calls assisting clients with making appointments with a Tax preparer skilled at handling their tax situation and answered any questions regarding products.
- Made campaign calls, sent emails and texts to invite existing clients to make an appointment.
- Checked in clients and alerted tax preparer of their appointments, as well as scanning all documents needed.
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with tax professionals to facilitate seamless communication between clients and staff.
Sales Associate
Aldi
09.2021 - 12.2022
- Monitored store cleanliness and organization, ensuring compliance with health and safety regulations at all times.
- Resolved customer inquiries and complaints promptly, contributing to increased customer satisfaction ratings.
- Assisted in inventory management, conducting regular stock checks and organizing merchandise displays efficiently.
- Provided exceptional customer service, ensuring positive shopping experiences for all patrons.
- Processed cash and credit transactions accurately, maintaining a balanced cash register throughout shifts.
Customer Service Rep
YK Total Services
06.2019 - 08.2021
- Answer calls assisting customers with their warranty, product questions and instructions.
- Placed orders to ship out missing and damaged parts.
- Fulfill orders for Amazon, Shopify and other top retailers via their websites.
- Created shipping labels for orders using FedEx, UPS or US Postal mail.
- Ran shipping reports to ensure orders are shipping on time.
Customer Service Rep/Data Entry Rep
Leica Biosystems
05.2017 - 06.2019
- Processed 50-75 orders per day sent via fax, email, EDI, or blanket orders via phone using SAP.
- Processed returns and credits.
- Handle a territory of account reps and process their requests with urgency.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Utilized CRM systems to track customer interactions and ensure follow-up actions.
- Trained new team members on product knowledge and service protocols.
- Implemented process improvements, enhancing response times for customer inquiries.
- Developed training materials to support ongoing staff development in customer relations skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Data Entry Rep- Quoting desk
CDW
09.2012 - 04.2017
- Validated end user eligibility/entered associated costs and discounts based on the terms and conditions of bid programs using AS400.
- Negotiated with individual partners to obtain optimal pricing for specific end users’ opportunities.
- Created and maintained relationships with partners to work effectively to implement new pricing for Sales.
- Processed time sensitive information accurately, providing sales with the highest level of service.
- Processed large volumes of data with high accuracy and attention to detail.
- Maintained data integrity by verifying information across multiple databases.
- Streamlined data entry processes to enhance efficiency and reduce turnaround times.
- Identified discrepancies in data sets and implemented corrective measures promptly.
- Collaborated with cross-functional teams to ensure accurate reporting and documentation.
- Expedited completion of urgent projects through effective time management and prioritization skills.
- Reduced errors with thorough review and verification of data before submission.
- Ensured compliance with industry regulations by following strict guidelines when handling sensitive information.
Education
Medical Billing and Coding
Ultimate Medical Academy
01.2026
GED - undefined
College of Lake County
Grayslake, IL01.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Professional telephone demeanor
- Call management
Timeline
Customer Service Representative
Aston Carter
09.2023 - 11.2025
Receptionist
H & R Block
12.2022 - 05.2023
Sales Associate
Aldi
09.2021 - 12.2022
Customer Service Rep
YK Total Services
06.2019 - 08.2021
Customer Service Rep/Data Entry Rep
Leica Biosystems
05.2017 - 06.2019
Data Entry Rep- Quoting desk
CDW
09.2012 - 04.2017
GED - undefined
College of Lake County
Medical Billing and Coding
Ultimate Medical Academy