Nicole Mosher
Elmira,NY
Summary
Adaptable business professional with a long background in independent business ownership and administrative coordination. Known for strong bookkeeping, communication, and problem-solving skills, along with the ability to manage multiple priorities and maintain confidentiality. Focused on improving efficiency and supporting smooth operations.
Overview
24
24
years of professional experience
Work History
Business Manager
Whitt's End
Elmira, NY
06.2023 - Current
- Supported day-to-day administrative and business operations for a lactation consulting practice serving patients and families.
- Managed billing, invoicing, payments, bookkeeping, and financial documentation.
- Coordinated patient scheduling, appointment intake, paperwork, follow-up communication, and recordkeeping.
- Maintained confidential patient records and handled sensitive information with professionalism, discretion, and attention to detail.
- Assisted with insurance paperwork, referrals, program documentation, and communication with healthcare providers.
- Prepared business documents, reports, correspondence, and other administrative materials.
- Developed and implemented organizational procedures enhancing efficiency, communication, and patient experience.
- Coordinated marketing, community outreach, networking, and promotion of lactation support services to expand patient reach.
- Ordered, tracked, and maintained office, clinical, and patient-support supplies to keep practice organized and operational.
- Compared vendors and pricing, placed supply orders, monitored inventory, and maintained accurate supply records.
- Communicated professionally with patients, families, healthcare professionals, staff, and community partners.
- Handled various tasks simultaneously to ensure smooth operations. while ensuring accuracy, professionalism, confidentiality, and timely communication.
Home Daycare Provider
Self Employed
Elmira, New York
07.2002 - 05.2023
- Independently owned and operated a home-based childcare business for more than 20 years, and managed all administrative, operational, and family-support responsibilities.
- Provided a safe, nurturing, and supportive environment for children while maintaining professional and compassionate relationships with families.
- Maintained accurate enrollment, attendance, health, meal, financial, and childcare records.
- Managed licensing, registrations, renewals, inspections, and documentation to ensure compliance with state and local regulations, fostering trust with families and authorities.
- Communicated regularly and professionally with parents and guardians, licensing agencies, food program representatives, and community organizations.
- Managed scheduling, enrollment, billing, purchasing, budgeting, and other day-to-day administrative responsibilities.
- Researched and submitted grant applications and funding requests, securing funding to enhance educational resources and support for children's development.
- Coordinated food and nutrition program participation, ensuring compliance with eligibility requirements and maintaining accurate documentation to support children's health and well-being.
- Maintained a clean, organized, and safe environment while following health, safety, emergency, and sanitation procedures.
- Prioritized the needs of multiple children and families while responding calmly and effectively to changing circumstances.
- Developed strong organizational, communication, leadership, time-management, and problem-solving skills through long-term independent business ownership.
- Planned age-appropriate activities and daily learning routines.
- CPR and First aid training.
Education
High School Diploma -
Elmira Christian Academy
Elmira, NY06-1999
Skills
- Bookkeeping
- Business management
- Supply Ordering
- Detail orientation
- Time management
- Confidentiality
- Verbal and written communication
- Customer service
Timeline
Business Manager
Whitt's End
06.2023 - Current
Home Daycare Provider
Self Employed
07.2002 - 05.2023
High School Diploma -
Elmira Christian Academy