Nicole Mostoller
Phoenix,AZ
Summary
Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.
Presidents Club achiever with solid background in telesales, effectively engaging customers to drive sales and build rapport. Demonstrated success in meeting and exceeding sales targets through persuasive communication and active listening. Proven ability to handle customer objections and provide tailored solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telesales Agent
Humana
07.2024 - Current
- Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
- Developed strong rapport with clients by maintaining a professional demeanor and ensuring a positive customer experience in each interaction.
- Managed time efficiently during work hours, prioritizing tasks that directly contributed to achieving sales objectives.
- Fostered a competitive yet supportive atmosphere within the team by sharing successes and motivating peers to strive for excellence.
Telesales Insurance Agent
UnitedHealthcare
03.2023 - 07.2024
- Exceeded monthly sales quotas regularly, contributing significantly to team success and overall business growth.
- Conducted thorough needs assessments for prospective clients, ensuring appropriate coverage recommendations were made.
- Navigated through multiple systems simultaneously during calls, providing a seamless experience for clients and maintaining overall call efficiency.
- Recognized for consistently high customer satisfaction ratings, demonstrating a dedication to quality service and client support.
- Increased customer satisfaction by promptly addressing inquiries and concerns, resulting in improved retention rates.
Telesales Insurance Agent
Humana
08.2016 - 03.2023
- Exceeded monthly sales quotas regularly, contributing significantly to team success and overall business growth by achieving Presidents Club
- Boosted sales revenues by identifying cross-selling and upselling opportunities within existing customer base.
- Built strong client relationships through active listening and empathetic communication, fostering customer loyalty.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Overcame objections using friendly, persuasive strategies.
Education
Associate Degree Dental Assisting - Dental Assisting
Phoenix College
01.2015
Skills
- Goal-Oriented
- Computer Skills
- Follow-up skills
- Objection handling
- Persuasive Selling
- Product Knowledge
- Customer Retention
- Rapport Building
- Active Listening
- Phone Etiquette
- Product and service knowledge
- Customer Inquiry and Response
- Call Control
- Quality Assurance
Accomplishments
I accomplished going to Presidents Club because of my high sales numbers
Certification
Health License
Timeline
Telesales Agent
Humana
07.2024 - Current
Telesales Insurance Agent
UnitedHealthcare
03.2023 - 07.2024
Telesales Insurance Agent
Humana
08.2016 - 03.2023
Associate Degree Dental Assisting - Dental Assisting
Phoenix College
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