Nicole Mott
Las Vegas
Summary
Dynamic professional with a proven track record at Convergent Resources, excelling in contract negotiations and customer relationship management. Adept at financial forecasting, I have successfully streamlined billing processes, enhancing accuracy and efficiency. My strong cross-team coordination skills have driven revenue growth and improved client satisfaction in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Billing Agent
Convergent Resources
07.2025 - Current
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Managed account adjustments, ensuring accuracy in billing statements.
- Utilized billing software to track payments and reconcile accounts.
- Collaborated with team members to streamline billing procedures.
- Accounts receivable management
- Payment collection & processing
- Negotiation and payment arrangements
- Financial record keeping
Sales Associate
Clean Energy Project
04.2024 - 04.2025
- Assisted customers in selecting clean energy products based on needs and preferences.
- Educated clients on energy efficiency benefits and sustainable practices.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Maintained inventory accuracy through regular stock checks and updates.
- Exceeded sales targets through strategic lead follow-ups and customer education.
- Managed client information, appointment scheduling, and follow-ups using CRM tools.
- Delivered personalized recommendations on solar energy benefits and options.
- Kept organized records and prepared sales reports for team leads.
Manager
Mott's Pool Service
08.2013 - 09.2021
- Oversaw daily operations to ensure customer satisfaction and service excellence.
- Developed training programs for staff to enhance skills and improve service delivery.
- Implemented quality assurance protocols, resulting in consistent service standards.
- Analyzed customer feedback to identify areas for operational improvement.
- Managed scheduling and resource allocation for optimal workforce efficiency.
- Collaborated with vendors to negotiate contracts and secure competitive pricing on supplies.
- Managed and motivated employees to be productive and engaged in work.
Admissions Coordinator
Silver Rock Recovery
07.2016 - 01.2019
- Coordinated admissions processes, ensuring compliance with regulatory standards and organizational policies.
- Developed and maintained relationships with referral sources to enhance client intake and engagement.
- Managed scheduling of assessments and interviews, optimizing workflow efficiency for prospective clients.
- Reviewed applications and supporting documents, verifying accuracy and completeness for timely processing.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Education
High School Diploma -
Clark County School District
Las Vegas, NVSkills
- Contract negotiations
- Cross-team coordination
- Customer relationship management
- Financial forecasting and analysis
- Revenue and profit growth
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Gmail, Calendar)
- Clerical & Administrative Support
- Customer Service & Client Relations
- Scheduling & Calendar Coordination
- Invoicing & Billing Support
- Data Entry & Record Keeping
- Bookkeeping & Basic Accounting
- Legal Document Handling
Timeline
Billing Agent
Convergent Resources
07.2025 - Current
Sales Associate
Clean Energy Project
04.2024 - 04.2025
Admissions Coordinator
Silver Rock Recovery
07.2016 - 01.2019
Manager
Mott's Pool Service
08.2013 - 09.2021
High School Diploma -
Clark County School District