Nicole Moua
Wausau,WI
Summary
Proven leader with a track record of enhancing profitability and streamlining operations at Hampton Inn By Hilton. Excelled in team building and operations management, boosting sales through strategic initiatives and fostering high employee satisfaction. Skilled in P&L management and customer relations, adept at turning challenges into opportunities for growth.
Overview
24
24
years of professional experience
Work History
General Manager
Hampton Inn By Hilton
09.2006 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Assistant Manager/ Front Desk
Super 8 Motel
09.2000 - 09.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Undergraduate - Generals
UWMC
Wausau, WISkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Customer Relations
- Inventory Control
- Employee Scheduling
- P&L Management
- Purchasing
- Expense Control
Timeline
General Manager
Hampton Inn By Hilton
09.2006 - Current
Assistant Manager/ Front Desk
Super 8 Motel
09.2000 - 09.2006
Undergraduate - Generals
UWMC
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