Nicole Mouton
Remote Customer care professional
Arlington,TX
Summary
Experienced customer care professional brings 7+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
7
7
years of professional experience
Work History
Remote Customer Care Representative
Teleperformance
01.2022 - 12.2022
- Helped large volume of customers between 50 -80 every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Skilled at working independently and collaboratively in team environments.
- Self-motivated, with a strong sense of personal responsibility
- Demonstrated respect, friendliness and willingness to help wherever needed.
Remote Customer Service and Sales Professional III
Arise Remote Plate
02.2020 - 12.2021
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Managed between 50-80 or more calls per day depending on our volume.
Remote Tax Support Specialist
Turbotax
06.2016 - 08.2019
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Facilitated communication between clients and tax authorities.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Managed 70 + calls per day.
Education
Associate of Arts - General
Lamar State College - Orange
Orange TX05.2020
Skills
- Online Chat
- Customer Implementation Support
- Inbound Customer Service
- Customer Relationship Management
- Microsoft Office
- Problem Resolution
- Customer Retention Strategies
- Order and Refund Processing
- Livechat Messaging
- Documentation
- Product Education
- Knowledge Trees
- Verifying Coverage
- Security Verification
- Special Requests
- Information Updates
Timeline
Remote Customer Care Representative
Teleperformance
01.2022 - 12.2022
Remote Customer Service and Sales Professional III
Arise Remote Plate
02.2020 - 12.2021
Remote Tax Support Specialist
Turbotax
06.2016 - 08.2019
Associate of Arts - General
Lamar State College - Orange
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