Summary
Overview
Work History
Education
Skills
Timeline
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Tiann Mcfarlane

Panama City Beach,FL

Summary

Charismatic ,well-rounded ,and driven.

Database, handling complex situations ,highly adaptable to learning new systems and technology. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results .

Overview

6
6
years of professional experience

Work History

Customer Service Representative Remote

Nations Benefits
Plantation, FL
01.2022 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted with account opening processes by verifying information and entering data into the system.
  • Informed member of the technology levels and pricing for hearing aids.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Dispatcher

Blue Stream
Florida Gardens, FL
02.2019 - 08.2020
  • Answered Phone Calls and responded to customers emails.
  • Resolved customer complaints related to service issues or delays;Assist technicians in the field with customers.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Addressed questions, problems or requests for service or equipment;troubleshoot customer's internet

Customer Service Representative Remote

Teleperformance USA
Boca Raton, FL
07.2018 - 11.2019
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved technical device issues via troubleshooting network and device applications.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Boyd H. Anderson High School
Lauderdale Lakes, FL
06-2018

Skills

  • Technical Support
  • Conflict Resolution
  • Online Chat
  • Active Listening
  • Documenting Problems
  • Microsoft Sharepoint &Excel
  • Troubleshooting and Resolution
  • Customer Service and Assistance

Timeline

Customer Service Representative Remote

Nations Benefits
01.2022 - Current

Dispatcher

Blue Stream
02.2019 - 08.2020

Customer Service Representative Remote

Teleperformance USA
07.2018 - 11.2019

High School Diploma -

Boyd H. Anderson High School

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Tiann Mcfarlane