Summary
Overview
Work History
Education
Skills
Timeline
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Kami Lewis

Lake Milton,OH

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative Remote

Results CX
Lake Milton, OH
10.2023 - 04.2024
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Excelled in exceeding daily credit card application goals.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.

Customer Service Representative

Lighthouse Insurance Group
Lake Milton, OH
08.2020 - 01.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Assembly Line Worker

Biery Cheese
Louisville, OH
09.2017 - 12.2019
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Inspected finished products for quality assurance purposes.
  • Ensured work areas were kept clean and organized at all times.
  • Worked quickly and efficiently while maintaining high standards of quality control.
  • Recognized defective material and reported issues to management.
  • Contributed to team-based environment to maintain line productivity and meet expected deadlines.

Education

High School Diploma -

Washington High School
Massillon, OH
05-2008

Skills

  • Call Management
  • Inbound and Outbound Calling
  • Product Knowledge
  • Paperwork Processing
  • Report Generation
  • Data Entry
  • Researching
  • Adaptive team player
  • Problem Resolution
  • CRM Software
  • Order Fulfillment
  • Document Control
  • Customer Relations
  • Order Processing
  • Positive and professional
  • Client Relations
  • Technical Support
  • Typing 30 WPM
  • Critical Thinking
  • Payment Processing
  • Microsoft Excel

Timeline

Customer Service Representative Remote

Results CX
10.2023 - 04.2024

Customer Service Representative

Lighthouse Insurance Group
08.2020 - 01.2021

Assembly Line Worker

Biery Cheese
09.2017 - 12.2019

High School Diploma -

Washington High School

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Kami Lewis