Nicole Mullavey

Long term care pharmacy provides support to patients admitted into long term care facilities. My Daily duties include assisting the pharmacist in filling prescriptions, bubble packing and unit dose packing, inventory control, training new techs on proper procedures and best practices, answering incoming phone calls and addressing questions of customers and health care providers, and maintaining a clean and organized pharmacy.

• Stocked, labeled and inventoried medication to keep accurate records.
• Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
• Counted, measured, and compounded medications following standard procedures.
• Collected co-payments or full payments from customers.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

• Established and updated patient profiles, including lists of medications and insurance details
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
• Managed medication stocks, including conducting counts, labeling products and maintaining controls
• Worked with insurance companies to process claims, resolve problems and obtain payments
• Merchandised related products to drive pharmacy department sales
• Maintained clean and organized pharmacy shelving and work areas
• Received and verified incoming drug inventories and reported discrepancies to lead pharmacist
• Compiled customer demographic, allergy and medical history background
• Efficiently processed cash register transactions for new and refilled prescription orders
• Adhered to regulatory guidelines for workplace safety and customer confidentiality
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
• Accurately selected, measured and combined prescription components to prepare custom orders
• Adhered to regulatory guidelines for workplace safety and customer confidentiality
• Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
• Worked with insurance companies to process claims, resolve problems and obtain payments
• Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products
• Maintained clean and organized pharmacy shelving and work areas
• Efficiently processed cash register transactions for new and refilled prescription orders
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency