Nicole Mullins
Hamilton,OH
Summary
Dynamic RN Case Manager with Aetna, skilled in patient care planning and medication administration. Proven ability to advocate for patients and coordinate care effectively, enhancing treatment outcomes. Recognized for compassionate care and critical thinking, ensuring optimal health management and support for diverse patient populations. Committed to delivering high-quality healthcare services.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RN Case Manager
Aetna
Columbus, Ohio
08.2025 - Current
- Coordinated patient care plans with interdisciplinary teams and healthcare providers.
- Assessed patient needs and developed comprehensive case management strategies.
- Educated patients and families on treatment options and available resources.
- Monitored patient progress and adjusted care plans as necessary.
- Facilitated communication between patients, families, and healthcare professionals.
- Documented patient interactions and maintained accurate medical records.
- Advocated for patient needs within the healthcare system for optimal care delivery.
- Conducted regular home visits to evaluate ongoing patient health status.
- Coordinated medical services between primary care providers, specialists, hospitals and outpatient clinics.
- Maintained accurate documentation of patient progress in the electronic health record.
- Educated patients on disease prevention strategies, wellness promotion techniques and lifestyle modifications.
- Actively participated in multidisciplinary rounds discussing complex cases with members of the healthcare team.
- Communicated regularly with family members regarding patient care needs and progress toward goals.
- Conducted weekly interdisciplinary team meetings to review case management activities for assigned caseloads.
- Facilitated referrals to community resources for additional support services.
- Assessed patient's physical, mental, and psychosocial health status to develop individualized care plans.
- Provided emotional support and counseling to patients dealing with chronic illness or end-of-life issues.
- Facilitated transitions between levels of care through effective coordination of resources within a managed care environment.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Home Health RN Case Manager
Buckeye Healthcare
Cincinnati, OHIO
10.2024 - Current
- Conducted comprehensive patient assessments to develop personalized care plans.
- Coordinated with multidisciplinary teams to ensure optimal patient care delivery.
- Managed medication administration and compliance for diverse patient populations.
- Educated patients and families on health management and disease prevention strategies.
- Monitored patient progress and adjusted care plans based on changing needs.
- Documented patient information accurately in electronic health record systems.
- Advocated for patients' needs within healthcare settings and community resources.
- Trained and mentored new nursing staff on best practices in home health care.
- Performed case management functions such as referrals to community resources or other healthcare providers as needed.
- Assessed patient needs and developed individualized care plans.
- Advised families on how best to manage chronic illnesses at home.
- Utilized problem solving skills to assess complex medical situations and formulate appropriate interventions.
- Promoted a supportive environment where patients can feel comfortable expressing their concerns and questions.
- Provided emotional support for patients experiencing difficult diagnoses or transitions from hospital to home setting.
- Collaborated with physicians to develop treatment plans that met the needs of each patient.
- Identified any potential safety hazards within the home environment.
- Evaluated the effectiveness of interventions by monitoring changes in patient's condition or behavior over time.
- Adapted teaching methods based on individual learning styles while providing education on disease processes and self-management strategies.
- Provided comprehensive nursing care for patients in their homes.
- Conducted regular follow up visits with patients in order to evaluate progress towards goals set forth in their care plan.
- Monitored vital signs, administered medications, and provided wound care as needed.
- Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Participated in on-call rotations and delivered after-hours care.
- Managed the administration of intravenous (IV) therapies and nutrition.
Endoscopy Nurse
Gastro Health
Liberty Twp, OHIO
11.2023 - 08.2025
- Assisted in patient preparation for endoscopic procedures and ensured comfort.
- Monitored vital signs during procedures and reported changes to the physician.
- Collaborated with surgical team to maintain sterile field and equipment readiness.
- Educated patients on pre-procedure instructions and post-procedure care.
- Administered medications and intravenous therapies as per protocol during procedures.
- Documented patient information accurately in electronic health records systems.
- Trained new staff on endoscopy protocols and safety practices effectively.
- Maintained inventory of supplies and ensured availability for scheduled procedures.
- Reviewed patient reports for accuracy before release.
- Identified abnormal tissue or masses during endoscopic examinations and documented findings in medical records.
- Collaborated with multidisciplinary team for optimal patient outcomes.
- Communicated with other healthcare professionals regarding patient's progress throughout the procedure.
- Performed bedside procedures such as gastrostomy tube insertion and replacement and jejunostomy tube placement.
- Maintained a clean environment by adhering to infection control protocols.
- Provided education about diet modification following endoscopic procedure.
- Reported any changes in the patient's condition to attending physician immediately.
RN
Reid Hospital
Richmond , ohio
03.2023 - 11.2023
- Administered medications and monitored patient responses effectively daily.
- Collaborated with healthcare teams to develop comprehensive patient care plans.
- Educated patients and families on health management and treatment options.
- Assisted in emergency situations by providing immediate medical care.
- Documented patient information accurately in electronic health records system.
- Provided compassionate support to patients and families during difficult times.
- Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
- Carried out physician orders regarding tests or medication administration accurately and safely.
- Responded quickly to life-threatening situations by providing appropriate interventions.
- Educated patients on health maintenance, disease prevention, and treatment options.
- Maintained accurate documentation of patient records in accordance with HIPAA regulations.
RN Case Manager
Nurses Care Inc.
Miamisburg, OH
08.2016 - 05.2023
- Collaborated with physicians on patient medications, medical needs and performance.
- Coordinated home care, home infusion and durable medical equipment.
- Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
- Observed nurse administration of oral, intramuscular and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Collaborated in consults, patient care plans development, patient monitoring and evaluations.
- Developed patient care plans, overall patient health assessments and evaluations.
- Incorporated appropriate nursing methods to create individualized care plans.
- Updated and maintained discharge plan of care with physician, members of healthcare team, patients and families.
- Administered medications and treatment plans in accordance with physician orders.
- Actively participated in family and patient planning processes.
- Coordinated patient care plans with interdisciplinary teams to ensure comprehensive support.
- Assessed patient needs through regular evaluations and health status updates.
- Developed and maintained accurate medical records for efficient case management.
- Educated patients and families on treatment options and healthcare resources available.
Registered Nurse, Medical-Surgical Unit
UC West Chester
West Chester, OH
09.2015 - 09.2016
- Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
- Provided patient and family health education focusing on self-management, prevention and wellness.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Observed patient's heart rate, blood pressure and respiration for signs of distress.
- Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
- Promoted safe and calm environment for complex patients by keeping services, supplies and necessary equipment on hand.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Oversaw patient admission and discharge processes to coordinate related paperwork.
- Conducted intake assessments with patients and relatives to gather case history.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Advocated for patients by supporting and respecting basic rights, values and beliefs.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
- Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
- Maintained thorough, accurate and confidential documentation in electronic medical records.
- Monitored patients after surgery, answered questions and provided home care strategies.
- Monitored and managed various treatment and care interventions.
- Represented health care facility in professional community organizations, maintaining high level of professionalism.
Education
Associate of Science - Registered Nurse
Galen College of Nursing
Louisville, KY06.2015
Skills
- Patient care planning
- Medication administration
- Home infusion therapy
- Medical assessment
- Vital signs monitoring
- Accurate documentation
- Nursing consultation
- Patient communication
- Critical thinking skills
- Care oversight
- Dietary management
- Condition monitoring
- Creative problem solving
- Patient examination
- Preventive healthcare strategies
- Blood draw and sample collection
- Compassionate care
- Attention to detail
- Decision making skills
- Care coordination
- Medical device prescriptions
- Infection control practices
- Direct patient care responsibilities
- Delegation and motivation techniques
- Microsoft Office proficiency
Education and Training
other
Certification
- Active RN Compact License in OHIO
- Active RN Michigan License
Timeline
RN Case Manager
Aetna
08.2025 - Current
Home Health RN Case Manager
Buckeye Healthcare
10.2024 - Current
Endoscopy Nurse
Gastro Health
11.2023 - 08.2025
RN
Reid Hospital
03.2023 - 11.2023
RN Case Manager
Nurses Care Inc.
08.2016 - 05.2023
Registered Nurse, Medical-Surgical Unit
UC West Chester
09.2015 - 09.2016
Associate of Science - Registered Nurse
Galen College of Nursing
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