NICOLE NAGLE
North Plainfield,NJ
Summary
Dynamic Operations Clerk at Republic Services with a proven track record in inventory management and customer communication. Adept at streamlining processes and enhancing operational efficiency. Skilled in Microsoft Office and fostering team collaboration, I consistently deliver results that improve service quality and support organizational goals.
Overview
9
9
years of professional experience
Work History
Operation Clerk
Republic Services
New Brunswick, New Jersey
05.2025 - Current
- Managed inventory records and coordinated supply orders to meet operational needs efficiently.
- Assisted in scheduling daily service routes for collection teams to optimize route efficiency.
- Communicated with customers to address service inquiries and issues.
- Organized and maintained filing systems for operational paperwork effectively.
- Collaborated with departments to streamline data entry processes accurately.
- Performed data entry tasks for order processing, shipping and billing activities.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Responded promptly to customer requests via email or phone in a professional manner.
- Monitored stock levels and identified shortages or overages.
- Directed clients and guests to correct departments, rooms, and staff members.
- Developed effective working relationships with vendors to secure cost-effective solutions.
- Dispatched commercial, residential and roll off trucks as well as managed scale operations.
- Prepared purchase orders for suppliers based on inventory requirements.
- Provided administrative support to operations management team by scheduling meetings, preparing agendas, taking minutes.
- Collaborated with cross-functional teams to coordinate process improvement projects, enhancing operational workflows.
- Implemented strategies to improve efficiency of daily operations activities.
- Assisted in training new employees on company policies and procedures.
- Maintained positive working relationship with fellow staff and management.
- Stocked inventory and ordered office and kitchen supplies.
- Reviewed and approved vendor invoices.
- Received and distributed mail, letters and packages.
- Maintained front desk to provide positive first impression.
- Offered reception coverage to relieve staff during absences or breaks.
- Assisted with set up for social events and food deliveries.
- Encouraged and improved cross-department internal communication.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Encouraged and improved cross-department internal communication.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Administration & Accounting
Slade Industries
Mountainside, NJ
01.2023 - 10.2024
- In charge of the accounting department, distributing daily work and making sure it was complete
- Handled all certified payroll documents and submitted completed packets.
- Collaborated with government accounts on payments, managing documentation and submitting required paperwork to facilitate timely payment
- Called customers to collect on past due accounts
- Entered payment into the system after receiving checks, scanned them and inputted them into our bank
- Inputted new contracts into our system
- Updated BDA report weekly on old invoices, noting collectability status to inform collection strategies
- Received all cancellation letters, scanned them into the system and cancelled the customers out of our system as well as worked a spreadsheet that i would update with all new and cancelled contracts in order to be aware of how many customers and elevators we gained or lost
Administrative Assistant/Billing Manager
Great Smiles of New Jersey
Bedminster, NJ
05.2019 - 03.2021
- Managed billing operations and resolved financial discrepancies through organized account information management using Excel.
- Coordinated with insurance companies on billing, payments, and prior authorizations to ensure timely processing.
- Performed accounting activities by preparing expense report, purchase order and invoices
- Maintained knowledge of office procedures and policies relating to cash reports, computer checkups, deposits and checks.
- Used Microsoft Word, Power point and Excel to create presentations, reports and spreadsheets.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Sorted and distributed incoming messages and correspondence to support communication for an eight-person team.
- Hired, managed, developed and trained staff. Established and monitored goals. Conducted performance reviews and administered salaries to staff.
Business Manager
Amate Society
Bridgewater, NJ
11.2017 - 03.2021
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Executed regular process updates to reduce discrepancies and enhanced scheduling across production calendars and programs.
- Cross-trained employees to enhance team agility and responsiveness.
- Utilized customer feedback to implement process improvements aligned with business needs.
- Approved regular payroll submission for employees.
- Coordinated inbound and outbound calls to ensure customers received accurate information about services.
- Ensured office cleanliness and restocked supplies to create a welcoming environment for customers.
Claims Negotiator
Zelis Healthcare
Bedminster, NJ
12.2016 - 11.2018
- Negotiated discounts on out-of-network claims with medical providers.
- Contracted with medical providers through active outreach and leveraging existing claims to generate bulk contracting opportunities.
- Established trust with providers to secure contracts.
- Monitor in-process reports in order to meet each client's expected turnaround time.
- Assist providers on any related dispute/issue.
- Communicate with Client Service Associates on claim inquiries as requested per provider.
- Work along with other departments within Zelis Enterprise including but not limited to the Claims Integrity Division.
Education
High School Diploma -
North Plainfield High School
North Plainfield, NJ06-2008
Skills
- Data entry
- Records verification
- Inventory management
- Invoice preparation
- Document processing
- Schedule oversight
- Administrative operations
- Quality Assurance
- Process Improvement
- Operational excellence
- Workflow optimization
- Remote coordination
- Team collaboration
- Multitasking prioritization
- Time management
- Attention to detail
- Analytical Thinking
- Problem solving
- Customer Support
- Customer communication
- Telephone Communication
- Written correspondence
- Team Leadership
- Employee training
- SOP management
- Supplier Management
- Meeting support
- Microsoft Office Suite
- Excel spreadsheets
- Office safety
- Mail processing
- Financial Reporting
- Route scheduling
- Team Leadership
- Project management
- Mail processing
- Workflow optimization
Timeline
Operation Clerk
Republic Services
05.2025 - Current
Administration & Accounting
Slade Industries
01.2023 - 10.2024
Administrative Assistant/Billing Manager
Great Smiles of New Jersey
05.2019 - 03.2021
Business Manager
Amate Society
11.2017 - 03.2021
Claims Negotiator
Zelis Healthcare
12.2016 - 11.2018
High School Diploma -
North Plainfield High School