Nicole Najera
Summary
Dynamic Assistant Store Manager with a proven track record at Vera Remedios Naturales, enhancing store performance and customer satisfaction through expert problem-solving and exceptional customer service. Skilled in data entry and inventory management, I significantly raised customer satisfaction ratings and streamlined operations, showcasing a blend of hard and soft skills tailored to drive success.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Vera Remedios Naturales
04.2022 - Current
- Greeting clients
- Answering and screening phone calls
- Schedule, cancel, confirm appointments
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Diploma -
Goal High School
Aurora, CO05-2023
Skills
- Problem-solving
- Customer service
- Active listener
- Fast learner
- Well organized
- Teamwork oriented
- Multitasking
- Data entry
- Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Vera Remedios Naturales
04.2022 - Current
High School Diploma -
Goal High School
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